Our Vision

Through working collaboratively, embracing new technologies and innovative ways of operating, we will provide best-in-class service to the Carleton Community.

Our Mission

We contribute to Carleton’s academic mission of teaching, research, and community service by providing professional services that are effective, efficient, and timely.

Our Core Values

Service Excellence

We meet customer needs through professional, responsive, reliable, and courteous service.

continuous improvement Continuous Improvement

We challenge the status quo with innovative work processes and practices.

decision making Inclusive Decision Making

We collaborate in making evidence-

based, timely and effective decisions.

engagement Employee Engagement

We value, respect, recognize, and support our employees.

Safe, Healthy, and Sustainable Environment

We foster a positive work environment.


We are accountable for what we do and how we do it.