Technical Support

Clearing your Browser Cache

Click HERE to view information about how to clear your browser cache.

Safari Browser Privacy Settings

Please ensure your device is up to date with the most recent iOS update.

Due to a likely Apple iOS (Operating System) update, there appears to be a setting change for participants using Safari as their browser. There are a few steps that may assist. Connected Canadians (information below) is also a great resource to assist with the following steps.

1. Clear your Browser Cache (see instructions above)
2. Try using a different browser (Mozilla, Edge or Chrome)
3. Follow the below steps that may assist with changing your privacy settings.
4. Visit the Apple Support webpage to find alternative possible solutions.

If you are using a Mac Laptop follow these steps:

1. On your home screen, click the Settings icon and select Screen Time from the menu. In the Screen Time menu, click Content & Privacy Restrictions.
2. Select Content Restrictions followed by Web Content. Then tap Unrestricted on the Web Content menu.

If you are using an iPad or iPhone, follow these steps:

1. Go to Settings
2. Select Screen Time
3. Select Content & Privacy Restrictions
4. Select App Store, Media, Web & Games
5. Select Web Content – select “Unrestricted” or add our webpages as a trusted site.

Connected Canadians

Connected Canadians is here to assist you with difficulties navigating Zoom and navigating through the internet.

Visit their website to schedule a one-on-one session with one of their volunteers

https://www.connectedcanadians.ca/one-on-ones

Zoom

Lifelong Learning (LLeaP) hosts its online offerings through the Zoom video conferencing platform.

For assistance navigating Zoom, please visit the Zoom Support Website.

Alternatively, schedule a one-on-one appointment with Connected Canadians.

Email Delivery Issues

If you have a Bell/Sympatico or Rogers/Yahoo email address and think you may not be receiving our emails, visit this page for possible solutions.