Communications Operator: Communications Operators are responsible for call-taking, dispatching and monitoring of various security/life safety related monitoring systems – e.g. access control, emergency phones, fire alarms, intrusion alarms, and video cameras.

Term to Continuing Progression


  • Completion of High School Diploma. Completion a two-year college diploma in 9-1-1 Emergency and Call Centre Communications, or similar type program will be considered an asset.
  • Must possess a valid first aid certificate (Standard level) with CPR level C from WSIB-recognized provider
  • Prior experience working in a call-centre/dispatch environment or significant volunteer involvement in a distress centre/victim services role
  • Minimum 2 years experience in a full-time corporate/industrial security role or law enforcement position in the private or public sectors considered an asset

Hiring Process:

Step 1 – Application

When a posting is open, applications for positions in Campus Safety Services must be submitted through the Department of Human Resources at

If there are no open posting but you are interested in joining the CSS team, please fill out this form

Step 2 – Initial Interview

Shortlisted candidates be interviewed by a multi-person hiring panel made up of the CSS team, as well as the broader Carleton community. As part of the interview, candidates will be expected to complete a work-sample exercise.

Step 3 – Background Screening

Those applicants that successfully pass the interview stage of the process will be required to pass background screening which includes: a psychological assessment, reference checks, employment verification, credit history check, criminal record check, and a review of online/social media accounts.

Step 4 – Offer of Employment

Applicants that pass the background screening process may be offered a position and a start date will be determined.