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Mission: Recognition

Congratulations and thank you for joining the Service Excellence recognition mission at Carleton!

These resources are not just for managers and directors; they can be used by all staff and faculty members. A culture of recognition requires that everyone at Carleton make the time to recognize Excellent Service!

It all starts with an attitude of gratitude.

Carleton Service Excellence in action!

Recognizing Service Excellence can be done either formally or informally, for an individual or a team. Formal recognition initiatives can be used on a weekly, monthly or yearly basis. Informal recognition initiatives are used when it is merited – when you see someone truly enacting the Service Excellence Standards of: We Care, We are Professionals, We are Responsive, We are Reliable and Courteous, and/or We Treat Everyone as an Individual.

Informal ideas for recognizing Service Excellence

Whichever approach you take be sure to communicate informal recognition plans to your team to ensure that they are comfortable with it. Ask what your staff or colleagues prefer: in person or note/email? Or in private or in public? Do they like sweet or salty snacks? This is essential for informal recognition initiatives!

Formal ideas for recognizing Service Excellence

Whichever approach you take be sure to communicate formal recognition plans to your team to ensure that they are comfortable with it. Ask what your staff or colleagues prefer: in person or note/email? Or in private or in public? Do they like sweet or salty snacks? This is essential for informal recognition initiatives!

Please send your Service Excellence recognition ideas to serviceexcellence@carleton.ca and we’ll add them to our list!