Everything speaks to the people you serve – students, staff and faculty may not consciously notice every detail, but subconsciously everyone clues into the kind of service culture you demonstrate in your workspace.

This is a quick and easy checklist that can help your Department identify opportunities to improve the impression your workspace creates.

Put yourself in the shoes of a student, faculty, staff, or guests’ and pretend that you’re coming into your own Department for the 1st time…

Gather 2-3 team members, go through each item and indicate what is satisfactory or unsatisfactory; and for unsatisfactory items state the action needed and who that action has been assigned to.

Download the Checklist

Reference: Dennis Snow and Teri Yanovitch. 2009. Unleashing Excellence. Wiley Publishing.