Service Excellence Standards
Revised 2025
At Carleton University, we have a set of Service Excellence Standards that guide how we work and interact with our colleagues, serve the needs of our students and our faculty, as well as our external partners. Providing exceptional service and going above and beyond is at the core of what it means to deliver Service Excellence on our campus. We have integrated Service Excellence across the university and each department has reviewed the standards so they contribute excellence to the campus community.
Service Excellence engages staff in discussions around the needs of their customers, while nurturing the qualities that contribute to a culture of continuous improvement in the pursuit of organizational excellence. Our Service Excellence Standards are meaningful to everyone and speak to our dedication in providing a positive community environment.
Service Excellence begins with you!
Whether you interact primarily with students, faculty, staff or external partners, your commitment to serve the community in which you work is one of the most valuable assets you bring to Carleton University every day. Service Excellence offers a unique opportunity for you to get involved and shape your work environment in a positive way.
We represent Carleton University with pride and are guided by our values.
Service Excellence Standards
Revised 2025
We Care
- We take an interest in the work, studies and research of others.
- We ensure our environment and services are accessible, respectful, safe, and well-maintained.
We are Professional
- We demonstrate a high level of competency in our work, and a willingness to share our knowledge.
- We are collaborative, approachable, and committed to helping others.
We are Responsive
- We listen attentively and respect others’ time.
- We anticipate needs, innovate solutions, and provide timely, accurate, and quality information.
We Empower Others
- We encourage everyone to take ownership of their work and outcomes.
- We provide opportunities to develop, ensuring everyone has the tools and support they need to succeed.
We Treat Everyone as an Individual
- We respect our community’s diversity by offering equitable,
- inclusive, personalized services.
- We strive to make everyone feel valued and recognized.
If you have any questions or need more information, please contact us!