Building Strong Foundations: Communication Skills for Student Support

In this interactive workshop, faculty and staff will explore essential communication strategies designed to enhance student support in a post-secondary environment. Participants will learn tools for effective verbal and written communication, as well as techniques for communicating during heightened emotional states through an exploration of foundational de-escalation skills.

Learning Outcomes

At the end of this workshop, staff and faculty will be able to:

• Differentiate between methods of communication and their intended purpose
• Apply advanced active listening techniques, including the use of empathy statements
• Recognize different styles of written communication and how to adapt
• Identify techniques to communicate effectively during heightened emotional states

What to expect at the session

Session length: 2 hours

This workshop may include the following activities:

• Periods of sitting
• Listening to a facilitator
• Discussion and interaction with colleagues
• Viewing a multimedia presentation

Carleton University embraces diversity and inclusion in the workplace. If you require a form of accommodation in order to participate fully in this workshop, please contact StudentSupportCertificate@carleton.ca to arrange accommodations.

CACUSS Competencies

The Student Support Certificate provides growth and development opportunities aligned with the Canadian Association of College and University Student Services’ (CACUSS) Competency Model. The Building Strong Foundations: Communication Strategies for Student Support workshop aligns with elements of the following competencies:

• Communication
• Student advising, support and advocacy
• Emotional and interpersonal intelligence