FAQs

The time commitment for the Student Support Certificate varies, depending on which workshops you elect to take as part of the process. If the shortest electives are selected, the workshops could take as little as 12.5 hours. When factoring in time to complete the learning assessments and reflections, we anticipate that the the entire Student Support Certificate could be completed in as few as 15 hours.

Registration for Student Support Certificate workshops is done through Carleton Central. To register for an upcoming session, simply follow the instructions below:

1. Log into Carleton Central
2. Under the Employee Services menu, click the tab that says ‘Learning and Development’
3. Click the ‘Workshop Registration’ link
4. Select ‘Student Support Certificate’ from the program drop down menu and press display
5. Click the circle that corresponds with the workshop you would like to register for
6. Scroll down to the bottom and click the button that says ‘Register/Waitlist’

You can view your completed workshops on Carleton Central under the Learning and Professional Development tab. Don’t forget to also double check that you’ve completed your reflection and evaluation in BrightSpace!

While the Student Support Certificate Course transitioned into Brightspace, participants’ previous course engagement did not. With that said, we have done a thorough review of all participant’s cuLearn progress, and have recorded it in our records. Please contact StudentSupportCertificate@cunet.carleton.ca for more information on your past completions.

Once you’ve completed a workshop from the Student Support Certificate series, we’ll send you a link to enroll in the BrightSpace workshop! If you’ve already completed a workshop but can’t find the link, simply click this link to join the course.

We always welcome feedback from our community about their experiences with the Student Support Certificate. If you have any feedback you’d like to share, please fill out our feedback survey, or please contact StudentSupportCertificate@carleton.ca.

Yes, we will grandfather in any completions done from September 1^st, 2017 onward. Simply contact the OVPSE and we’ll update our records. You can find a list of your completed Learning and Development Workshops on Carleton Central.

However, you will still need to complete the reflection and learning assessment component of the certification in BrightSpace to have the workshop count towards your completion of the Certificate. If you cannot successfully complete the evaluation, we would encourage you to refresh you skills by attending the workshop again.

There will be a variety of sessions offered throughout every academic term. In particular, the required workshops will be offered on a more frequent basis. Keep an eye on the Learning and Development opportunities, and make sure you register early once you see a session that fits your schedule!

The Student Support Certificate expires 4 years from the date it is issued. This is because student services is a fast paced profession, and there is always new research and best practices emerging in the field. We want to encourage everyone to stay current on the most recent developments, as well as keep your skills sharp over time.

No, the workshop topics can be completed in any order. As long as you follow the requirements for certification below, you can complete the topics in whatever order works best for your schedule!

• Complete all 4 required modules, in addition to 2 elective topics (one of which must be Supporting Students in Distress or Responding to Disclosures of Sexual Violence), for a total of 6 workshops.
• Complete a post workshop reflection and learning assessment in BrightSpace

Yes, the certificate will include an issue date and expiry date.

Yes, you will receive a paper certificate signed by Suzanne Blanchard, Vice President (Students and Enrolment) and University Registrar. You can expect to receive your certificate through interoffice mail after the completion of your final module.