De-Escalation Training

This workshop is hosted by Campus Safety Services and will provide strategies and approaches to empower staff or faculty to manage their response during challenging interpersonal conflicts or difficult conversations.

Learning Outcomes

At the end of this workshop, staff and faculty will be able to:

• Recognize early indicators of anger, hostility or violence
• Describe strategies to maintain professionalism and calm in the face of hostility
• Identify how to utilize space, body language and communication to de-escalate and defuse
• Recall when and how to contact CSS

What to expect at the session

Session length: 1.5 hours

This workshop may include the following activities:

• Periods of sitting
• Listening to a facilitator
• Discussion and interaction with colleagues
• Viewing a multimedia presentation

Carleton University embraces diversity and inclusion in the workplace. If you require a form of accommodation in order to participate fully in this workshop, please contact StudentSupportCertificate@carleton.ca to arrange accommodations.

CACUSS Competencies

The Student Support Certificate provides growth and development opportunities aligned with the Canadian Association of College and University Student Services’ (CACUSS) Competency Model. The De-Escalation Training aligns with elements of the following competencies:

• Communication
• Emotional and interpersonal intelligence
• Student advising, support and advocacy