Requesting Refunds for a Cancelled Event

If you have had to cancel an event that has been set up through our E-Commerce solution, please follow the steps below. For individual refunds, please use the usual form found here.

Request Refunds for a Cancelled Event that Uses Carleton E-Commerce

1. Download a list of registrations:

• How to download a csv file
• If you need our help downloading the list, please send us an email with a link to the event.

2. Send a refund request to ITS Finance: ITS.Finance@cunet.carleton.ca

Please include:

• The event name
• A link to the event
• The list of registrations

Note: For individual refunds, please use the form found here.