New VPN Requirement for Gravity Forms

We would like to inform you of an important update regarding the access and export of information via Gravity Forms.

VPN Requirement for Accessing File Uploads and Exporting Form Entries

Effective today, all web administrators who wish to access files uploaded via Gravity Forms, or to export entries from a form, will be required to be on VPN. This applies to all administrators, including those who are physically located on campus when attempting to access or export form information.

This change is being implemented to ensure that all file uploads and form data are accessed securely, reducing the risk of unauthorized access and enhancing the overall security of our web platform.

Please also note that these web forms should not be used to collect sensitive material or Personally Identifiable Information (PII). Only request information you need, and be sure not to ask for sensitive personal information when it is not required. For example, if you are holding an event and you require registrant names, email addresses and dietary restrictions, you should refrain from asking for their home address, driver’s license, Social Insurance Number, etc.

Access to Other Content

Please note that only the access to files uploaded via Gravity Forms and the export of form entries will be affected by this change. Access to all other content on our web platform will remain unaffected.

VPN Support

For those who require assistance for connecting to the VPN, documentation is available on the ITS Help Centre. Please contact the ITS Service Desk for further assistance.

Thank you for your cooperation and understanding as we take these necessary steps to protect the university and its community.