FAQ

For information regarding current gathering limits in Ontario, please visit the Government of Ontario’s Roadmap to Reopen website.

Carleton University remains open and is primarily operating remotely. Building access is restricted to authorized personnel only with exception of buildings and spaces within them that are designated as publicly accessible. The current list of publicly accessible buildings and spaces, offices that are now open and hours of operation are listed on the Building Updates webpage.

Our Student Service Information website includes specific information about modified virtual operating hours and contact information.

For updates on the MacOdrum Library please visit the MacOdrum Library website. Online resources remain accessible, and research support is still available online.

For updates on Carleton’s athletic facilities, please visit the Carleton Athletics website.

Computer labs and study rooms remain closed to ensure the safety and wellbeing of our community.

Carleton University provides information on the cases on campus webpage of any individuals who have tested positive for COVID-19 and who have been on campus in the 14 days prior to the positive test result being received.

Prospective graduate students should visit the Graduate Admissions COVID-19 FAQ website.

Prospective undergraduate students should visit the Undergraduate Admissions COVID-19 FAQ website.

Carleton has updated its Mask Policy to comply with the Mandatory Mask use required by Provincial Orders and the bylaw adopted by the City of Ottawa and the recommendations of public health officials.

Non-medical masks are required in enclosed public spaces and in non-public spaces when in the presence of others and you are not able to consistently maintain a two-meter physical distance, or where maintaining such distance could be unpredictable or impossible (such as high-traffic areas, hallways, common rooms, washrooms or elevators).

All faculty and staff are required to read and familiarize themselves with the Policy.

The Carleton University Mask Policy requires:

• Mask use in Enclosed Public Spaces: A non-medical mask is required by law as outlined in Section A below by all members of the public and the Carleton community.
• Mask use in Non-Public Carleton Workspaces: Within non-publicly accessible Carleton Workplaces, wearing a non-medical Mask is required by law when in the presence of others and you are not able to consistently maintain a two-meter physical distance, or where maintaining such distance could be unpredictable or impossible (such as high-traffic areas, hallways, common rooms or elevators).

The current list of publicly accessible buildings and spaces, offices that are now open and hours of operation are listed on the Building Updates webpage.

The Carleton University Mask Policy defines a mask as “a cloth (non-medical) Mask, medical Mask or other face coverings for filtering respiratory droplets that securely covers the nose, mouth, and chin and is in contact with the surrounding face without gapping”. Visit our Mask Guidance webpage for more information.

We strongly recommend that individuals continue to seek guidance on masks and face coverings from the Ottawa Public Health website in order to receive the most up-to-date information.

Members of the Carleton community (e.g., staff, faculty, contract instructors, teaching assistants, students living in residence) can obtain a personal care kit, free of charge. Each personal care kit contains two reusable 3-ply face coverings, a 2 oz. bottle of hand sanitizer and an ear saver. Face coverings are one-size-fits-most; however, ear savers can be used to not only prevent chafing on the backs of ears, but also to tighten ear loops so that the covering fits more snugly to your face, if required.

Managers and supervisors should refer to the Procurement Services website for more information on how to obtain personal care kits for their areas of responsibility.

If you would like to request permission to run a non-essential campus activity or event, including a photography session, please complete the Application Form for Non-Essential Campus Activities/Events.

This application form must be submitted to Conference Services a minimum of 15 business days before the event date. Once this application form is submitted, it will be reviewed to ensure compliance and risk mitigation.

Under orders from the Government of Ontario and guidance from Public Health Ontario and Ottawa Public Health, Carleton University is required to implement COVID-19 screening for all employees (including faculty, contract instructors, staff, post-docs, and teaching/research assistants), students and visitors.

The COVID-19 Daily Campus Access and Screening Form must be completed each day you plan to enter a Carleton University building. An email confirmation of your submission will be sent to your Carleton email account. Please keep this email for your records.

Health Canada has approved four vaccines for use in Canada:

• Pfizer-BioNTech – approved on December 9, 2020
• Moderna – approved on December 23, 2020
• AstraZeneca – approved on February 26, 2021
• Janssen (Johnson & Johnson) – approved on March 5, 2021

You can book a vaccine appointment through the Government of Ontario’s vaccine booking system, by calling the provincial hotline at 1-833-943-3900 or by calling Ottawa Public Health at 613-580-6744.

Carleton’s Health and Counselling Services will be able to provide Pop-Up Vaccination Clinics based on vaccine allocations and supply from Ottawa Public Health. For more information regarding COVID-Vaccination Clinics, please visit the Health and Counselling Services website.

Carleton’s Health and Counselling Services will be able to provide Pop-Up Vaccination Clinics based on vaccine allocations and supply from Ottawa Public Health. For more information regarding COVID-Vaccination Clinics, please visit the Health and Counselling Services website.

Yes. At this time, you are required to continue following all public health guidelines to prevent the spread of COVID-19, including wearing a mask, keeping a distance of two metres from others, and washing your hands.

Two doses deliver stronger protection against COVID-19. It is important to receive both doses of the vaccine to complete the vaccine series. The protection offered by the first dose helps your body build immunity and the second dose boosts your immunity.

Getting both doses of the COVID-19 vaccine and completing the full course of vaccination further reduces your risk of being hospitalized as a result of COVID-19.

COVID-19 vaccines are a safe and effective way to help us safely return to regular life – including in-person classes, indoor sports, and visits with friends and family.

For more information on COVID-19 vaccines, please see the Government of Ontario’s COVID-19 Fact Sheet (PDF, 102KB). You can also learn more by visiting Ontario’s COVID-19 vaccine safety website and the Government of Canada’s facts about COVID-19 vaccines website.

At this time, vaccination is not mandatory for accessing the Carleton University campus. Any decision on mandatory vaccination will be made in compliance with recommendations and guidelines from the province and Ottawa Public Health officials.

We strongly encourage all students and members of the Carleton community to get a COVID-19 vaccine as soon as possible.

At this time, vaccination is not mandatory for residence students at Carleton. Any decision on mandatory vaccination will be made in compliance with recommendations and guidelines from the province and Ottawa Public Health officials.

We strongly encourage all students to get a COVID-19 vaccine as soon as possible.

Yes, you will be able to receive your second vaccine dose in Ottawa.

You can call the provincial hotline at 1-833-943-3900 or Ottawa Public Health at 613-580-6744.

You can also contact Health and Counselling Services to make an appointment, subject to the availability of vaccines.

International students currently in Ottawa should contact Ottawa Public Health by calling 613-580-6744 to book an appointment. Once booked, you will be instructed on what pieces of identification (IDs) you will need to bring to the appointment. For students with the University Health Insurance Plan (UHIP), Sunlife is advising that you bring your UHIP card, 3 pieces of ID and proof of your address in Canada).

You will still be able to get a vaccine. Call the provincial hotline 1-833-943-3900 to book an appointment.

For more information and specific FAQs on COVID-19 vaccines for international students please visit International Student Services Office (ISSO) website.

As stated in the President’s March 29 update to the community, due to vaccination we expect the COVID landscape to be very different in September than it is now. Carleton, like other Canadian universities, is planning for a safe and gradual return to campus in fall 2021.

The Carleton University Scenario Planning (CUSP) working group presented its final report for Fall 2021 (PDF 709 KB) and put forth its recommendations, which were confirmed by the Carleton Senate at its meeting of April 30. In summary, a significant proportion of courses – in particular seminars, labs, experiential learning and smaller classes – are expected to be offered on campus in a safe way, but online options will also be available to provide flexibility.

The Fall/Winter 2021-22 class schedule and registration course planning tool is available in Carleton Central and includes which courses will be available for in-person and online learning.

We recommend that students return to Ottawa for Fall 2021, recognizing that medical reasons or travel restrictions may limit the ability of some students to do so. Where possible, online options will be available for those students who are unable to travel to Ottawa and/or return to campus.

The Fall/Winter 2021-22 class schedule and registration course planning tool is available in Carleton Central and includes which courses will be available for in-person and online learning.

We anticipate an even more significant return to campus and in-person learning for Winter 2022, depending on public health guidelines and regulations.

We recommend that students return to Ottawa for Fall 2021, recognizing that Canadian travel restrictions may limit the ability of some students to do so. We are working to ensure the availability of online options for students who are unable to travel to Ottawa.

The Fall/Winter 2021-22 class schedule and registration course planning tool is available in Carleton Central and includes which courses will be available for in-person and online learning.

For additional assistance, questions or guidance on travelling to Canada, please visit the International Student Services Office (ISSO) website for more specific FAQs.

The Fall/Winter 2021-22 class schedule and registration course planning tool is available in Carleton Central and includes which courses will be available for in-person and online learning.

Course registration for Fall 2021 will begin on June 28, 2021, for new first-year students based on pre-assigned time tickets. Registration for returning students begins on July 5, 2021, based on pre-assigned time tickets.

We are working to ensure the availability of online options for students who may not be able to travel to Ottawa or return to campus due to travel restrictions or medical reasons. Please note that not every course will have an online option.

The Fall/Winter 2021-22 class schedule and registration course planning tool is available in Carleton Central and includes which courses will be available for in-person and online learning.

Your time-ticket will be available for you to see in Step 1 of the Registration menu in Carleton Central. Time-tickets are usually posted 1-2 weeks before registration is available.

Registration begins June 28, 2021, for new first-year undergraduate students and July 5, 2021, for returning undergraduate students and new and returning graduate students. Please visit the registration website for registration dates and deadlines.

If you have questions about registration, you can contact the Student Registration Assistance Team.

In order to submit a registration override request, you must first attempt to register after your time-ticket has opened. Time-tickets will be made available in Carleton Central 1-2 weeks before registration.

The Override Request Form can be found on the Add or Drop Classes page in Carleton Central.  Please note,

Yes, in addition to study spaces in the Library, we are setting up specific study spaces on campus which students can access. Study spaces will adhere to public health guidelines including wearing a mask and maintaining physical distance from others. Information regarding the location of the study rooms will be communicated in advance of September.

In addition to study spaces in the Library, we are setting up specific study spaces on campus which students can access to watch their synchronous online lectures. Study spaces will adhere to public health guidelines including wearing a mask and maintaining physical distance from others. Information regarding the location of the study rooms will be communicated in advance of September.

In addition to study spaces in the Library, we are setting up specific study spaces on campus which students can access to watch their synchronous online lectures. Study spaces will adhere to public health guidelines including wearing a mask and maintaining physical distance from others. Information regarding the location of the study rooms will be communicated in advance of September.

All international student exchange opportunities have been cancelled for the Fall 2021 term. The International Student Services Office (ISSO) will contact students to determine alternative options. A decision will be made early in the fall term regarding the international student exchange program for the Winter 2022 exchange. For more information, please visit the ISSO’s COVID-19 FAQ website.

We anticipate an even more significant return to campus and in-person learning for Winter 2022, depending on public health guidelines and regulations and we recommend students return to Ottawa.

Where possible, online options will be available for those students who are unable to travel to Ottawa or return to campus due to travel restrictions or medical reasons where possible. Please note that not every course will have an online option.

The Carleton University Scenario Planning (CUSP) will consider all relevant factors and consult with stakeholders in developing recommendations for Winter 2022.

The Carleton University Senate has approved the use of flexible, compassionate grading options for undergraduate and special students in the Fall 2020 and Winter 2021 terms.

Students have the option to convert one 0.5 credit grade to Satisfactory (SAT) for the Winter 2021 term. Alternatively, students who have not already requested a SAT grade for the Fall 2020 term may instead request that a passing grade for one full year (fall/winter) 1.0 credit is converted to SAT in the Winter 2021 term.

You will not need to request a UNS grade. With the exception of failing grades assigned as a result of an academic integrity violation, Fail (F) grades for the Winter 2021 term will be automatically replaced by Unsatisfactory (UNS) in May 2021.

Once your final Winter 2021 term grades appear in Carleton Central, you will be able to request to designate one of these passing grades as SAT. We strongly encourage you to wait until all of your Winter term grades have been posted before making this request.

For more information on SAT/UNS visit the SAT/UNS FAQ webpage.

In planning for Summer 2021, we must remain responsive to evolving public health guidelines.

The Summer 2021 term will proceed predominantly online, with some possible on-campus learning (e.g. specific labs, capstone projects, recitals) depending on public health developments.

Last summer saw heightened demand for courses and accordingly, we are developing an extensive summer schedule that will allow students across all Faculties to take advantage of the quieter months to advance their studies.

Read the Carleton University Scenario Planning (CUSP) Working Group recommendation for Summer 2021.

All outgoing in-person international experiential learning opportunities, such as international internships, co-op placements, etc. will not proceed in the summer 2021 term. Placement coordinators will contact students to determine alternative options.

A COVID-19 information update has been added to the Co-op Office website.

As the current public health crisis continues to evolve, we regret that our June Convocation, a highlight of the year and such an important event to celebrate the accomplishments of our graduates, has been postponed.

February 2021

Students who applied to graduate in February 2021 and met their degree requirements have officially graduated on February 26, 2021, when the Carleton University Senate approved the list of graduates. Under normal circumstances, formal presentation of degrees and certificates awarded in February 2021 would be made at the June 2021 convocation. However, due to the current public health crisis, the Convocation Ceremonies scheduled for June 2021 have been postponed.

June 2021

Students who have applied to graduate in June 2021 and meet their degree requirements will officially graduate when the Carleton University Senate approves the list of graduates.

Postponement and Rescheduling

We would like to reiterate that this is a postponement of a face-to-face convocation and not a cancellation, and we continue to look at several options, considering the need to rigorously follow guidelines and regulations from health authorities and the provincial and federal governments. Specific details about Convocation will be updated on the Convocation website as they are finalized.

Celebrating our Graduates

To celebrate your academic success, the University will be hosting a Virtual Graduation Celebration in June 2021 along with smaller events within each faculty to join with graduates and celebrate this important event. Invitations will be extended to Winter 2021 graduates and further updates will be posted on the Convocation website as they become available.

Carleton University has suspended the need for a doctor’s note or medical certificate until further notice when requesting academic accommodation related to COVID-19. Students should complete the self-declaration form available on the Registrar’s Office website to request academic accommodation for missed course work including exams and assignments.

Students are encouraged to connect directly with their instructors to discuss required accommodations arising from the COVID-19 situation.

Please contact the ITS Service Desk for technical assistance.

Please email covidinfo@carleton.ca from your Carleton email (cMail) account and ensure to include your student number, program and year of study to request assistance.

Synchronous courses are online courses offered in real-times where the instructor and students meet via web conferencing tools. These classes occur at scheduled days and times and students are expected to attend class at these times.

Asynchronous courses are online classes that are not conducted live and do not have a regularly scheduled class time. While there is a scheduled time associated with the course for registration, students can move through course material on their own schedule. Students are still expected to remain up to date with the deadlines and due dates provided by the instructor.

Blended courses are online courses where there is a mixture of synchronous meetings and asynchronous activities. This means students need to be prepared to meet some of the time online via web conferencing tools at scheduled days and times.

In all cases, courses are posted with a scheduled time (Eastern Standard Time) associated. Asynchronous and blended courses may use the time slot for class discussion, office hours, tests or midterms, etc. Students are expected to be available during those times.

For more information on time and equipment requirements for online courses, please visit the Types of Online Courses webpage.

Please visit the Brightspace support site for students.

A COVID-19 FAQ for graduate students has been added to the Faculty of Graduate and Postdoctoral Affairs website.

For up-to-date information on services currently provided, please visit the MacOdrum Library website.

Please visit the Bookstore FAQ website.

Carleton Athletics is continuing to offer virtual fitness classes as part of the Athletics fee. Students can book a time slot for their virtual workout.

Our facilities will reopen as soon as it is safe to do so.

Due to the current stay-at-home order in the Province of Ontario and the likelihood that we will have limited capacity in Carleton Athletics when we are able to safely reopen our facilities, Carleton University has approved a 50% rebate on the Student Athletics Fee for the Summer 2021 term.

The rebate will be automatically applied to your student account in the last week of May 2021. If you make any course registration changes to late summer term courses after the last week of May, the rebate will be adjusted and applied the last week of July 2021.

The rebate will be automatically applied to your student account in the last week of May 2021. If you make any course registration changes to late summer term courses after the last week of May, the rebate will be adjusted and applied the last week of July 2021.

If, after the rebate has been applied, you have a credit balance on your student account, you can request a refund through Carleton Central. Refunds can be requested in Carleton Central, under the Student Accounts section by selecting “Request Refund/Scholarship Balance”. For more information on refunds, please visit the Student Accounts website.

Tuition fees for the Fall 2021 and Winter 2022 terms are available on the tuition fee website.

Designing virtual classrooms and online opportunities for students requires multi-million-dollar investments in technology and experts to deliver the high-quality experience our students expect and deserve.

There is still a need for resources to be directed toward instructors, marking, academic advising and other student support that helps Carleton provide excellent academic instruction in every possible circumstance.

Your education is a significant investment and Teaching and Learning Services has been working closely with course instructors to develop their courses in a manner that facilitates online delivery and ensuring an inclusive learning environment for the fall.

Carleton is also developing resources to help students understand and navigate the online learning environment. We remain committed to continue supporting all students in their success, especially throughout this challenging time.

Almost all the services students normally receive continue to be available virtually. Here are just a few:

• The library has devised many creative and powerful ways to offer extensive online resources and services to our community. Notably, Carleton is now a member of HathiTrust, a digital repository of millions of books, serials, and other materials from research institutions and libraries around the world. Our faculty, staff and students can now access digitized copies of over six million public-domain works and, for a limited time, digitized copies of almost 500,000 works from Carleton’s print collection.
• Supervision for research projects, upper-year thesis projects and graduate work continues.
• Virtual mental health counselling and support continue to be available.
• Career Services will continue to run online programming and virtual appointments with career experts to help students prepare for their careers.
• Academic advising will continue to offer personalized guidance to all students.
• The Paul Menton Centre continues to provide academic accommodations and services that are individualized to each student and the learning needs of each course.
• Free student access to computer programs like Microsoft Office and Teams.
• Virtual fitness programs are being offered through the Department of Recreation and Athletics and creative virtual social spaces and activities for students are being developed by the Student Experience Office.

Students may apply to opt-out of the U-PASS through the regular opt-out process. Please visit the U-PASS website for more information.

Members of community can consider donating to the 2020 Student Emergency Fund through the FutureFunder website to provide short-term financial assistance for essential expenses to Carleton students in these challenging times. The University is matching all gifts one-to-one.

We continue to encourage all students, where eligible, to take advantage of the various federal funding programs that make up a $9 billion relief package for students. If you are in need of emergency financial assistance and are not eligible for other government programs, you can complete the Student Emergency Fund In-Take Form, which is available to graduate and undergraduate students to receive funding for essential expenses that may have arisen as a result of COVID-19. We continue to lobby both levels of government, with assistance from the Council of Ontario Universities and Universities Canada, for continued emergency assistance for students, and in particular for international students.

For information regarding paying tuition fees, please visit our Tuition Fee Payment Methods website.

For clients wishing to make payments to the university, please visit the financial services website for information.

The safety and well-being of all members of the Carleton community is our highest priority. We understand that this is a difficult time for everyone and that the measures we are taking will cause inconvenience and disruption. Information and resources relating to mental health and well-being are listed on Carleton’s website. Other specific resources are listed below.

Faculty and Staff:

• The Supporting a Colleague in Distress guide provides information should you encounter colleagues in distress and in need of help.
• The Employee and Family Assistance Program is a free, confidential counselling service for faculty and staff (and their immediate family members). This service can be reached any time at 613-725-5676.

Students:

• Empower Me is a free, confidential counselling service for students. This service can be accessed any time by telephone, video-counselling or e-counselling.
• TAO Online Therapy is designed to address issues related to anxiety and depression. The online modules are accessible 24/7.
• For a listing of mental health resources across Canada, please visit our Provincial Support Resources website.
• For a listing of international mental health resources, please visit our International Support Resources website.
• Additional student resources are available on Carleton’s Mental Health and Well-Being website.
• Health and Counselling Services is remaining open virtually.

Reporting all cases of symptoms potentially linked to COVID-19 is mandatory through the COVID-19 Reporting Portal.

A listing of campus access protocols, as permitted by the Essential Services Order, can be found on the Accessing Campus webpage.

When accessing campus, you must complete the COVID-19 Daily Campus Access and Screening Form through the COVID-19 Reporting System.

If you are experiencing an emergency situation personally, please follow standard emergency procedures.

• If on campus, contact Campus Safety Services at 613-520-4444
• If off campus, contact your local emergency service(s)

Please review our Emergency Procedures for Online Situations (PDF, 135KB).

All university-related (including research and fieldwork) incoming and outgoing international travel, including to and from the United States, and non-essential domestic travel remains suspended until further notice as per Carleton’s updated Travel Advisories. Exemptions for university-related (including research and fieldwork) domestic travel need to be approved by the relevant Dean or Vice-President in consultation with Environmental Health and Safety and Risk Management as required.

All personal travel, and especially air travel, is strongly discouraged. All members of the Carleton community are advised to review the Government of Canada’s travel restrictions, expeditions and advice.

International students who are planning on travelling to Canada are strongly encouraged to consult with the International Student Services Office (ISSO) prior to making travel arrangements to ensure they have all required documentation and are in compliance with all Government of Canada regulations and protocols. International students should also take note of new important updates to entry and travel requirements to Canada.

International students should also consult the new Government of Canada travel restrictions and quarantine measures.

The Government of Canada has put in place emergency measures that require mandatory 14-day self-isolation for all persons entering Canada, even if they do not have COVID-19 symptoms. All university-related incoming and outgoing international travel, including to and from the United States, is suspended until further notice.

Temporary residents, including international students, should continue to monitor how COVID-19 is affecting Immigration, Refugees and Citizenship Canada (IRCC) processes for specific updates on travel to Canada and changes to immigration program delivery.

As of October 20^, 2020, Carleton University’s COVID-19 Readiness Plan has been approved, and we are prepared to welcome and support our international students. International students should contact the International Student Services Office (ISSO) before making any travel arrangements.

Any individuals arriving in Canada should take note of new important updates to entry and travel requirements to Canada.

Currently, all international arrivals are required to complete a mandatory 14-day quarantine period immediately upon arrival in Canada. All international arrivals should also take note of new important updates to entry and travel requirements to Canada.

Carleton University has established a new comprehensive resource to assist students and their co-arriving family members with their quarantine planning, the Quarantine Planning Support website.

On this new website students will be able to learn more about:

• Quarantine planning guidance and resources;
• Immigration and travel considerations;
• On campus quarantine options for international students;
• Health coverage; and
• Supports for staying connected and healthy during the quarantine period

We strongly recommend that students review the content fully and carefully to ensure that they are aware of their responsibilities as they plan for their arrival in Canada. It is important to note that failure to comply with the Government of Canada’s protocols may lead to students being denied entry into the country, and/or fines or other penalties can be imposed for non-compliance.

Students with questions about quarantine should contact the ISSO at isso@carleton.ca.

Due to restricted building access under the Essential Services Order, Mail Services (124 PA) continues to act as centralized receiving for all incoming mail. As communicated previously, regular mail pickup and delivery across campus is still being held. If you have outgoing mail or would like to pick up items delivered to Mail Services, please make an appointment. Individuals can also make arrangements to pick up all items for their unit/department.

Couriers will not make deliveries to individual campus locations (other than FMP, ITS Hardware Services, Residence, and Science Stores). Science Stores will continue to remain open and accept all perishable items. If you have perishable goods being delivered to campus, you may direct the courier to deliver the item to Science Stores located at 118 Steacie Building. Please contact science-stores@carleton.ca to inform them about your delivery. Hazardous materials such as chemicals, radiological, biohazardous materials, gases, etc. should be delivered to Science Stores.

For all other items, please ensure they are addressed to your office to allow accurate sorting on acceptance. Mail addressed to Carleton University must not leave the Carleton campus.

Please contact Mail Services at extension 4300 or Kathleen.Kelly@carleton.ca for more information.

The Carleton Office for Research Initiatives and Services has created a series of FAQs with the latest available information on how to minimize the impact on research operations, while maintaining health and safety.

Any questions about the departmental return to campus process can be sent to returntocampus@carleton.ca.

If your department has completed its return to campus plan and chosen an anticipated return date, a copy of the detailed plan and the requested return date can be submitted to returntocampus@carleton.ca.

We encourage all departments to start the process as soon as possible to allow additional time for plan development, supply ordering/procurement, construction of customized items, plan review, and return approval. Most steps of the process can be conducted remotely.

Please submit your detailed plan as soon as possible. This is to allow enough time for review by all appropriate committees and make any required revisions before any return (which is not anticipated to occur before mid-August).

To facilitate the implementation of the safe and gradual return to campus, departments can place orders for critical items through eShop. Departments will be able to order the necessary supplies directly from appropriate vendors or from Procurement Services, as outlined in the RTC Purchasing Guide.

The University will continue to maintain an emergency stock of essential supplies for health and safety and should supply chain disruptions reoccur, provide centralized support through eShop.

For more information, please review the RTC Purchasing Guide.

Under orders from the Government of Ontario and guidance from Public Health Ontario and Ottawa Public Health, Carleton University is required to implement COVID-19 screening for all employees (including faculty, contract instructors, staff, post-docs, and teaching/research assistants), students and visitors.

The COVID-19 Daily Campus Access and Screening Form must be completed each day you plan to enter a Carleton University building. An email confirmation of your submission will be sent to your Carleton email account. Please keep this email for your records.

At the current time, seating in main/common areas is not to recommended to be used as Carleton currently does not have sufficient custodial personnel required to maintain the seating areas as per Public Health cleaning recommendations. Facilities, Management and Planning is working to increase the number of personnel to address these areas however the additional staff required is not yet in place.

Departments are encouraged to move furniture on their own. If support from Facilities, Management and Planning is required, please submit an eShop request to the FMP Service Centre. Please note that there may be significant delays in scheduling moving services due to resource issues across the City of Ottawa.

Fans are not recommended to be used in office spaces as they circulate air potentially spreading the COVID-19 virus. This is particularly critical if the space is being used for face-to-face meetings or is considered a shared or common space.

Guidance for disinfecting departmental spaces is provided in the COVID-19: Infection Prevention and Control Training. The cleaning and disinfecting of seating or waiting areas within departmental spaces are the responsibility of the department/unit. If you require additional guidance please contact the FMP Service Centre.

You do not need to submit the Daily Campus Access and Screening Form to attend an appointment at Health and Counselling Services. You may instead complete a mandatory screening form at the door to the Carleton Technology and Training Centre (CTTC Building).

As an employee, if you decide to complete the Daily Campus Access and Screening Form, you must select the department/unit where you work.

No, the COVID-19 Reporting System, including the Employee Request Extended Building Access form does not allow for campus card access to university buildings. You must make arrangements with your manager, supervisor or the relevant building authority for campus card access. Depending on the building, you may be able to request access from Campus Safety Services. You will be asked to show proof that you have completed the Daily Screening and Access Form successfully.

Under Orders from the Government of Ontario and guidance from Public Health Ontario and Ottawa Public Health, Carleton University is required to implement COVID-19 screening for all employees (including faculty, contract instructors, staff, teaching/research assistants, and post-docs), students, and visitors. The short Daily Campus Access & Screening Form must be completed each day you plan to come to campus and enter a university building.

All employees must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

If you do not have a Carleton University MC1 account, such as a contractor, and have not been instructed to follow a specific process and protocol, please submit our public Campus Access & Screening Form. This form must be submitted on each day you plan to come to campus and enter a university building.

Please Note: If you have an MC1 account (or Carleton ID) please ensure you use the Employee Campus Access & Screening Form.

If your unit, department or Faculty has existing and additional approval processes or protocols, these must continue to be followed. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

In most situations, when you complete the Daily Campus Access & Screening Form you should select the option of “Temporary visit to pick up something (in & out, 1 hour or less)”.  You may be asked to show a copy of the email confirming you have completed the screening (on your mobile device or a printed copy) upon request by Campus Safety Services or a building attendant.

When you complete the Daily Campus Access & Screening Form, please select the “Temporary use of space for necessary work (longer than 1 hour)” option. If you do not currently have the approval to be on campus for longer than 1 hour, you must submit the Employee Request Extended Building Access Form by selecting your department/unit.

Selecting your department/unit will automatically send your building access request to your approval authority (supervisor, manager, Dean or relevant approver). Requests from academic departments/units will be sent to the relevant approver in the respective Office of the Dean. If your department/unit is not listed, please select “Other”. This approval is only required once by Carleton University.

Please note that building access for longer than 1 hour can only be granted in cases where the employee must be on campus to perform necessary work to maintain business operations.

You must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

Information for Students

Only students who are employed by Carleton University and require access to an on-campus building for more than 1-hour should use this form unless instructed by their course instructor, program supervisor, departmental administrator, or equivalent. Students who would like to access on-campus services should select the “Student accessing on-campus services” option on the Daily Campus Access & Screening Form.

If you are required to visit campus and enter a university building for longer than 1 hour, you must submit a Request Building Access form by selecting your department/unit.

Selecting your department/unit will automatically send your building access request to your approval authority (supervisor, manager, Dean or relevant approver). Requests from academic departments/units will be sent to the relevant approver in the respective Office of the Dean. If your department/unit is not listed, please select “Other”. This approval is only required once by Carleton University.

Please note that building access for longer than 1 hour can only be granted in cases where the employee must be on campus to perform necessary work to maintain business operations.

You must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

In all cases, employees (including faculty and course instructors) are expected to continue to work remotely if their duties can be performed remotely.

If you are required to be on campus for more than 1 hour to perform necessary work and do not currently have pre-approval to be on campus, you must submit the Employee Request Extended Building Access Form by selecting your department/unit. This will automatically send your extended building access request to the appropriate Office of the Dean.

You must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

When submitting the Daily Campus Access & Screening Form, you can select multiple buildings that you will be accessing. You are also required to indicate the room numbers you will be accessing. For Example: RO-401E, CTTC-4400, TB-420.

If your job on campus requires you to be in multiple buildings, please select Campus Wide (multiple buildings). You are required to inform your manager or supervisor which buildings you have visited using established practices.

When submitting the Daily Campus Access & Screening Form, you should do your best to indicate the room numbers you will be accessing. For Example: RO-401E, CTTC-4400, TB-420.

If your job on campus requires you to be in multiple rooms within a building, please indicate this in the free text field. You should follow any established practices for tracking which rooms you have accessed.

If your job on campus requires you to be in multiple buildings, and if you don’t know which buildings you will be in, please select Campus Wide (multiple buildings). You are required to inform your manager or supervisor which buildings you have visited using established practices.

No, once you receive approval to be in a university building for longer than 1 hour, you do not have to request it again. However, you must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

Yes, please submit the Daily Campus Access & Screening Form and select Campus Groups (outdoors).

The COVID-19 Infection Prevention and Control Training is mandatory for all faculty, staff and students before visiting campus and entering a university building. Unfortunately, data from cuLearn is not able to be updated in real-time with the COVID-19 Reporting System.

To indicate you have completed the training, please visit the COVID-19 Training Form to confirm your completion and understanding of the training and click submit.

In all cases, employees are expected to continue to work remotely if their duties can be performed remotely.

If your staff are required to be on campus for more than 1 hour to perform necessary work, they must submit a Request Building Access form by selecting their department/unit. If you are listed as an approval authority for that department, you will receive an email to either approve or decline the request. If you have questions about being an approval authority or would like to request to be added as an approval authority to your department, please contact covidinfo@carleton.ca.

No, this information is now being tracked within the COVID-19 Reporting System. Supervisors, managers, Deans, or relevant approvers can request a daily report of everyone in their department/unit/faculty who has accessed campus that day. Requests can be made at covidinfo@carleton.ca.

Please call the toll-free emergency line (1-877-557-2930) or Live Chat Support.

Please call the toll-free emergency line (1-877-557-2930) or Live Chat Support. In the meantime, email the completed examination to your course instructor immediately and explain what has transpired.

Systems capture your digital footprint, so don’t panic. Please contact your course instructor to confirm the submission.

Please contact your course instructor, or to resolve questions please contact the Department of Equity and Inclusive Communities at equity@carleton.ca.

Please email your coordinator or pmc@carleton.ca. You can visit the PMC website for more information

You may apply for a deferral as per the University Regulations in Sections 4.1 – 4.4 of the Undergraduate Calendar.

Scheduling and Examination Services, in collaboration with Information Technology Services, is maintaining a toll-free emergency line (1-877-557-2930). We will be operating our emergency support line for in-class tests and midterms from Monday to Friday, 08:30 to 09:00 pm Eastern Daylight Time (weekends when applicable). During formally scheduled exam periods, the emergency exam support line will operate when exams are running.

Please ask your course instructor before the exam date if they will be accepting questions and the best way to reach them. If they are not accepting questions, please state your assumptions and continue writing.

As a first step, please log out of cuLearn, close your browser, wait a couple of minutes, and try logging in again. Carleton’s technical teams are on stand-by during exams, but it may take up to 15 minutes for service to resume.

If you get an error page, please take and save a full screenshot and make note of the date/time of the issue. When emailing onlineexams@carleton.ca please provide an uncropped screenshot of the error and include your full name, student number, and the full course number for the course/exam you are taking.

Please note that if a server issue occurs, it will be logged and communicated with your course instructor.

No, please submit an exam support ticket with your phone number or email to discuss further.

If service resumes, please complete your exam as soon as possible. If you are unable to complete your exam, please email your course instructor and copy onlineexams@carleton.ca to explain the situation once power or Internet access has been restored. Please call our emergency exam line at 1-877-557-2930 if you experience a prolonged outage.

Sustained infrastructure outages are grounds for an exam deferral. Contact onlineexams@carleton.ca to find out more information.

Visit the overload and conflict page on the Scheduling and Examinations Services website. If you have an overload, please email onlineexams@carleton.ca.

Please submit an exam support ticket and Scheduling and Examination Services will review your situation and contact you with options.

Although Scheduling and Examination Services has tried to prevent errors, errors are possible. Please verify exam details with your course instructor, or submit an exam support ticket.

Please contact your course instructor to discuss academic accommodations. If you have an accommodation request relating to exams, please submit an exam support ticket.

Please discuss with your course instructor or the chair of your department.

Please contact your instructor to discuss your concerns. They have been briefed on potential options.

Preserving and upholding academic integrity continues to be very important at Carleton. We have provided course instructors with guidance relating to assessment design. In addition, we have internally developed two virtual proctoring software solutions which may or may not be utilized depending on the pedagogical requirements of the course. More information can be found on the Carleton e-Proctoring webpage.

It is the expectation that all students respect and follow Carleton’s Academic Integrity Policy, which governs the academic behaviour of students.

You can use Carleton’s Virtual Private Network (VPN) to access cuLearn. Please make sure to configure the VPN prior to the start of your exam(s). Instructions are available from the ITS website.

These may be considered exceptional circumstances and may be grounds for accommodation. Please submit an exam support ticket as soon as possible to inquire.

There will be no face-to-face examinations for the Winter 2021 term.