FAQ

In response to the sustained rise of COVID-19 cases, the Government of Ontario has enacted a state of emergency and stay at home order which is now in effect for the entire province. This decision was made in consultation with the Chief Medical Officer of Health and other health experts.

The stay at home order requires everyone to remain at home with exceptions for permitted purposes or activities, such as going to the grocery store or pharmacy, accessing health care services, for exercise or for work where the work cannot be done remotely.

Accordingly, in line with provincial regulations during the state of emergency and stay at home order, everyone is asked to limit trips outside of their home. All employees (including faculty, course instructors and staff) are only permitted to come to campus to maintain essential operations and perform necessary work – including research. Any work that can be done from home, must be done from home.

For more information, please review our Ontario Stay At Home Order Information message to the Carleton community.

With the continued rise in COVID-19 cases, the Ontario government, in consultation with the Chief Medical Officer of Health and other health experts, announced on Dec. 21, 2020, that it is imposing a Provincewide Shutdown, including the City of Ottawa, effective Saturday, Dec. 26, 2020, at 12:01 a.m. As a result, Carleton is implementing the following measures:

• The closure of all athletics facilities from 4:30 p.m. on Dec. 24, 2020 until further notice.
• The closure of the library building to students and faculty from Dec. 24, 2020 until further notice. Online services will resume on Jan. 6, 2021, and curbside pickup will resume on Jan. 11, 2021.
• The Bookstore will offer curbside pickup only beginning Wednesday, Jan. 6, 2021.
• Campus Card and U-Pass services will be available by appointment only beginning Jan. 6, 2021.
• The suspension of all in-person Carleton conferences and events until further notice.
• All on-campus dining locations will operate as take-out only.
• Residence will remain open with increased mitigation measures. Students living in residence will receive a separate email with additional information.

At Carleton, pre-approved on-campus research can continue and some non-essential faculty and staff can continue to access their personal offices on campus with the appropriate approval; however, any non-essential employee who is able to work remotely is expected to continue working remotely. If you are coming to campus, anyone entering a Carleton University building is required to complete the COVID-19 Screening Form daily, wear a mask and maintain physical distancing.

As a reminder, anyone who has been on campus in the 14 days prior to the onset of symptoms potentially linked to COVID-19, has had a positive COVID-19 test result or has been advised by public health authorities that they must self-isolate, is required to submit a report.

More information will be provided on Carleton’s COVID-19 website as it becomes available.

We all have an important role to play in terms of reducing transmission, preventing our health system from becoming overwhelmed and saving lives. You are encouraged to please do your part over the holiday break by respecting the following measures imposed by the province:

• Restricting indoor organized public events and social gatherings, except with members of the same household (the people you live with). Individuals who live alone may consider having exclusive close contact with one other household.
• Staying at home as much as possible to minimize transmission of the virus and prevent hospitals from becoming overwhelmed.
• Travelling outside of your region and/or the province for essential purposes only.
• Anyone arriving or returning to Ontario from another province during the Provincewide Shutdown period should self-isolate for 14 days upon arrival.
• Continuing to follow the information and guidelines of Ottawa Public Health.

Carleton University remains open and is primarily operating remotely. Building access is restricted to authorized personnel only with exception of buildings and spaces within them that are designated as publicly accessible. The current list of publicly accessible buildings and spaces, offices that are now open and hours of operation are listed on the Building Updates webpage.

Our Student Service Information website includes specific information about modified virtual operating hours and contact information.

The MacOdrum Library Level 2 (the ground level) is open weekdays from 9 a.m. to 5 p.m. with limited staff. There are a number of precautions in place, which can be found on the MacOdrum Library website. Online resources remain accessible, and research support is still available online.

For updates on Carleton’s athletic facilities, please visit the Carleton Athletics website.

The computer labs remain closed to ensure the safety and wellbeing of our community.

Carleton University tracks individuals who are members of the Carleton community and who have tested positive for COVID-19 and who have been on campus within the last 14 days. For up-to-date information, please visit our cases on campus website.

Prospective graduate students should visit the Graduate Admissions COVID-19 FAQ website.

Prospective undergraduate students should visit the Undergraduate Admissions COVID-19 FAQ website.

A listing of campus access protocols, as permitted by the Essential Services Order, can be found on the Accessing Campus webpage.

The Government of Canada has put in place emergency measures that require mandatory 14-day self-isolation for all persons entering Canada, even if they do not have COVID-19 symptoms. All university-related incoming and outgoing international travel, including to and from the United States, is suspended until further notice.

Temporary residents, including international students, should continue to monitor how COVID-19 is affecting Immigration, Refugees and Citizenship Canada (IRCC) processes for specific updates on travel to Canada and changes to immigration program delivery.

As of October 20^, 2020, Carleton University’s COVID-19 Readiness Plan has been approved, and we are prepared to welcome and support our international students. International students should contact the International Student Services Office (ISSO) before making any travel arrangements.

Any individuals arriving in Canada should take note of new important updates to entry and travel requirements to Canada.

All university-related (including research and fieldwork) incoming and outgoing international travel, including to and from the United States, and non-essential domestic travel remains suspended until further notice as per Carleton’s updated Travel Advisories. Exemptions for university-related (including research and fieldwork) domestic travel need to be approved by the relevant Dean or Vice-President in consultation with Environmental Health and Safety and Risk Management as required.

All personal travel, and especially air travel, is strongly discouraged. All members of the Carleton community are advised to review the Government of Canada’s travel restrictions, expeditions and advice.

International students who are planning on travelling to Canada are strongly encouraged to consult with the International Student Services Office (ISSO) prior to making travel arrangements to ensure they have all required documentation and are in compliance with all Government of Canada regulations and protocols. International students should also take note of new important updates to entry and travel requirements to Canada.

International students should also consult the new Government of Canada travel restrictions and quarantine measures.

Carleton has updated its Mask Policy to comply with the Mandatory Mask use required by the Stage 3 Order and the bylaw adopted by the City of Ottawa and the recommendations of public health officials.

Masks are required in all publicly accessible spaces within buildings and in non-publicly accessible workplaces where a two metre physical distance cannot be consistently maintained, or where maintaining such distance could be unpredictable or impossible (such as high-traffic areas, hallways, common rooms or elevators).

All faculty and staff are required to read and familiarize themselves with the Policy.

The Carleton University Mask Policy requires:

• Mask use in Enclosed Public Spaces: A non-medical mask is required by law as outlined in Section A below by all members of the public and the Carleton community.
• Mask use in Non-Public Carleton Workspaces: Within non-publicly accessible Carleton Workplaces, wearing a non-medical Mask is required by law when in the presence of others and you are not able to consistently maintain a two-meter physical distance, or where maintaining such distance could be unpredictable or impossible (such as high-traffic areas, hallways, common rooms or elevators).

The current list of publicly accessible buildings and spaces, offices that are now open and hours of operation are listed on the Building Updates webpage.

The Carleton University Mask Policy defines a mask as “a cloth (non-medical) Mask, medical Mask or other face coverings, (e.g., bandana, a scarf or cloth), for filtering respiratory droplets that securely covers the nose, mouth, and chin and is in contact with the surrounding face without gapping”. Visit our Mask Guidance webpage for more information.

We strongly recommend that individuals continue to seek guidance on masks and face coverings from the Ottawa Public Health website in order to receive the most up to date information.

Members of the Carleton community (e.g., staff, faculty, contract instructors, teaching assistants, students living in residence) can obtain a personal care kit, free of charge. Each personal care kit contains two reusable 3-ply face coverings, a 2 oz. bottle of hand sanitizer and an ear saver. Face coverings are one-size-fits-most; however, ear savers can be used to not only prevent chafing on the backs of ears, but also to tighten ear loops so that the covering fits more snugly to your face, if required.

Managers and supervisors should refer to the Procurement Services website for more information on how to obtain personal care kits for their areas of responsibility.

Under orders from the Government of Ontario and guidance from Public Health Ontario and Ottawa Public Health, Carleton University is required to implement COVID-19 screening for all employees (including faculty, contract instructors, staff and teaching/research assistants), students and visitors.

The short COVID-19 screening form must be completed each day you plan to enter a Carleton University building. An email confirmation of your submission will be sent to your Carleton email account. Please keep this email for your records and inform your manager/supervisor/chair when indicated in the email confirmation.

Currently, all international arrivals are required to complete a mandatory 14-day quarantine period immediately upon arrival in Canada. All international arrivals should also take note of new important updates to entry and travel requirements to Canada.

Carleton University has established a new comprehensive resource to assist students and their co-arriving family members with their quarantine planning, the Quarantine Planning Support website.

On this new website students will be able to learn more about:

• Quarantine planning guidance and resources;
• Immigration and travel considerations;
• On campus quarantine options for international students;
• Health coverage; and
• Supports for staying connected and healthy during the quarantine period

We strongly recommend that students review the content fully and carefully to ensure that they are aware of their responsibilities as they plan for their arrival in Canada. It is important to note that failure to comply with the Government of Canada’s protocols may lead to students being denied entry into the country, and/or fines or other penalties can be imposed for non-compliance.

Students with questions about quarantine should contact the ISSO at isso@carleton.ca.

All international student exchange opportunities have been cancelled for the Fall 2021 term. The International Student Services Office (ISSO) will contact students to determine alternative options. A decision will be made early in the fall term regarding the international student exchange program for the Winter 2022 exchange. For more information, please visit the ISSO’s COVID-19 FAQ website.

All outgoing in-person international experiential learning opportunities, such as international internships, co-op placements, etc. will not proceed in the summer 2021 term. Placement coordinators will contact students to determine alternative options.

In planning for Summer 2021, we must remain responsive to evolving public health guidelines.

The Summer 2021 term will proceed predominantly online, with some possible on-campus learning (e.g. specific labs, capstone projects, recitals) depending on public health developments.

Last summer saw heightened demand for courses and accordingly, we are developing an extensive summer schedule that will allow students across all Faculties to take advantage of the quieter months to advance their studies.

Read the Carleton University Scenario Planning (CUSP) Working Group recommendation for Summer 2021.

Since our first CUSP report (PDF, 778 KB) in May 2020, we have carefully considered an array of factors before making our decisions. We continue to monitor the developing situation very closely. Our decisions will continue to reflect the guiding principles we originally articulated, including prioritizing the health and wellbeing of our community, aiming to offer the best possible learning experience and providing “as much certainty as possible to students, faculty and staff by making and communicating decisions as early as possible.”

Drawing on broad health and safety, operational and legal expertise, we are setting up the appropriate protocols, procedures and mitigation measures – in line with public health guidelines – for a gradual and safe return of faculty and staff to campus in advance of the fall term. Should epidemiological data, vaccination rates and public health recommendations all go in the right direction, we will be ready for a significant return to our beautiful campus.

As discussed at the Carleton Senate on Friday, February 26, 2021, the most likely scenario for the fall seems to be a gradual and safe return to campus, as public health regulations permit, and a course and program delivery model that allows for maximum flexibility for students. In all likelihood, large classes will continue online for fall 2021, but we anticipate that it will be possible to offer a significant proportion of smaller classes, labs and tutorials in person or in a blended format. We will be providing more specific information regarding our plans, including the development of the timetable for the fall, as the situation continues to evolve.

Read the March 2, 2021 Message from the President

Synchronous courses are online courses offered in real-times where the instructor and students meet via web conferencing tools. These classes occur at scheduled days and times and students are expected to attend class at these times.

Asynchronous courses are online classes that are not conducted live and do not have a regularly scheduled class time. While there is a scheduled time associated with the course for registration, students can move through course material on their own schedule. Students are still expected to remain up to date with the deadlines and due dates provided by the instructor.

Blended courses are online courses where there is a mixture of synchronous meetings and asynchronous activities. This means students need to be prepared to meet some of the time online via web conferencing tools at scheduled days and times.

In all cases, courses are posted with a scheduled time (Eastern Standard Time) associated. Asynchronous and blended courses may use the time slot for class discussion, office hours, tests or midterms, etc. Students are expected to be available during those times.

For more information on time and equipment requirements for online courses, please visit the Types of Online Courses webpage.

In planning for Winter 2021, we must remain responsive to evolving public health guidelines.

The Winter 2021 term will proceed online, with some leeway for selected optional instruction on campus (e.g. specific labs, capstone projects, recitals) if circumstances allow.

For those courses that offer optional instruction on campus, online options will be offered for students who cannot or choose not to come to campus and course instructors will be advised to prepare to pivot online at short notice if public health guidelines change.

Please visit the cuLearn support site for students.

For additional support please email Information Technology Services (ITS) or call 613-520-2600 x3700.

All courses on cuLearn are hidden (by default) until an instructor is ready to release the course to students. If you cannot see your course on cuLearn, your instructor has either not revealed the course yet or has decided to remove access to it. You can consult with the instructor as to whether they will be using cuLearn and confirm that you have properly enrolled in the course.

Your course may be permanently removed from cuLearn when it ends. It is your responsibility to save all content by the time the course closes. If you need access to a past course, you will need to contact the instructor to make arrangements to access the content.

If the instructor says that you should be able to access the course and you are still unable to see it, please email Information Technology Services (ITS) or call 613-520-3700.

Visit the cuLearn Support website for more information.

Carleton University has suspended the need for a doctor’s note or medical certificate until further notice when requesting academic accommodation related to COVID-19. Students should complete the self-declaration form available on the Registrar’s Office website to request academic accommodation for missed course work including exams and assignments.

Students are encouraged to connect directly with their instructors to discuss required accommodations arising from the COVID-19 situation.

A COVID-19 FAQ for graduate students has been added to the Faculty of Graduate and Postdoctoral Affairs website.

The MacOdrum Library Level 2 (the ground level) is open weekdays from 9 a.m. to 5 p.m. with limited staff. There are a number of precautions in place, which can be found on the MacOdrum Library website. The MacOdrum Library is also continuing to offer extensive online resources to support the Carleton community.

For additional information on services currently provided, please visit the MacOdrum Library website.

Please visit the Bookstore FAQ website.

Please email covidinfo@carleton.ca from your Carleton email (cMail) account and ensure to include your student number, program and year of study to request assistance.

Please contact the ITS Service Desk for technical assistance.

A COVID-19 information update has been added to the Co-op Office website.

As the current public health crisis continues to evolve, we regret that our June Convocation, a highlight of the year and such an important event to celebrate the accomplishments of our graduates, has been postponed.

February 2021

Students who applied to graduate in February 2021 and met their degree requirements have officially graduated on February 26, 2021, when the Carleton University Senate approved the list of graduates. Under normal circumstances, formal presentation of degrees and certificates awarded in February 2021 would be made at the June 2021 convocation. However, due to the current public health crisis, the Convocation Ceremonies scheduled for June 2021 have been postponed.

June 2021

Students who have applied to graduate in June 2021 and meet their degree requirements will officially graduate when the Carleton University Senate approves the list of graduates.

Postponement and Rescheduling

We would like to reiterate that this is a postponement of a face-to-face convocation and not a cancellation, and we continue to look at several options, considering the need to rigorously follow guidelines and regulations from health authorities and the provincial and federal governments. Specific details about Convocation will be updated on the Convocation website as they are finalized.

Celebrating our Graduates

To celebrate your academic success, the University will be hosting a Virtual Graduation Celebration in June 2021 along with smaller events within each faculty to join with graduates and celebrate this important event. Invitations will be extended to Winter 2021 graduates and further updates will be posted on the Convocation website as they become available.

The Carleton University Senate has approved the use of flexible, compassionate grading options for undergraduate and special students in the Fall 2020 and Winter 2021 terms.

Students have the option to convert one 0.5 credit grade to Satisfactory (SAT) for the Fall 2020 term and one 0.5 credit grade to SAT in the Winter 2021 term. Alternatively, students may instead request that a passing grade for one full year (fall/winter) 1.0 credit is converted to SAT in the Winter 2021 term.

You will not need to request a UNS grade. With the exception of failing grades assigned as a result of an academic integrity violation, Fail (F) grades will automatically be converted to UNS by the Registrar’s Office for Fall 2020 and Winter 2021 term courses.

Once your final Fall 2020 term 0.5 credit grades appear in Carleton Central, you will be able to request to designate one of these passing grades as SAT. We strongly encourage you to wait until all of your fall term grades have been posted before making this request.

For more information on SAT/UNS visit the SAT/UNS FAQ webpage.

Tuition fees for the Fall 2020 and Winter 2021 terms are available on the tuition fee website.

Designing virtual classrooms and online opportunities for students requires multi-million-dollar investments in technology and experts to deliver the high-quality experience our students expect and deserve.

There is still a need for resources to be directed toward instructors, marking, academic advising and other student support that helps Carleton provide excellent academic instruction in every possible circumstance.

Your education is a significant investment and Teaching and Learning Services has been working closely with course instructors to develop their courses in a manner that facilitates online delivery and ensuring an inclusive learning environment for the fall.

Carleton is also developing resources to help students understand and navigate the online learning environment. We remain committed to continue supporting all students in their success, especially throughout this challenging time.

Almost all the services students normally receive continue to be available virtually. Here are just a few:

• The library has devised many creative and powerful ways to offer extensive online resources and services to our community. Notably, Carleton is now a member of HathiTrust, a digital repository of millions of books, serials, and other materials from research institutions and libraries around the world. Our faculty, staff and students can now access digitized copies of over six million public-domain works and, for a limited time, digitized copies of almost 500,000 works from Carleton’s print collection.
• Supervision for research projects, upper-year thesis projects and graduate work continues.
• Virtual mental health counselling and support continue to be available.
• Career Services will continue to run online programming and virtual appointments with career experts to help students prepare for their careers.
• Academic advising will continue to offer personalized guidance to all students.
• The Paul Menton Centre continues to provide academic accommodations and services that are individualized to each student and the learning needs of each course.
• Free student access to computer programs like Microsoft Office and Teams.
• Virtual fitness programs are being offered through the Department of Recreation and Athletics and creative virtual social spaces and activities for students are being developed by the Student Experience Office.

While most of our services can be accessed virtually (for example, Health and Counselling Services), miscellaneous fees will be adjusted and pro-rated appropriately for any service where access has been reduced due to COVID-19.

Due to the limited capacity in Carleton Athletics in order to keep physical distancing requirements, Carleton University has approved a 50% rebate on the Student Athletics Fee for the 2020-2021 academic year. This rebate is in line with other universities across Ontario. The rebate will be automatically applied to your student account in the first week of October 2020, for the fall 2020 term and in the first week of February 2021, for the winter 2021 term. For updates relating to athletics facilities, please visit the Carleton Athletics website.

On an exceptional basis, there will be no Video on Demand charges for the winter 2020 term and this service will be provided free of charge to all students.

Students may also apply to opt-out of the U-PASS through the regular opt-out process. Fee amounts charged by student governments and associations are the responsibility of those organizations and are not controlled by the university.

International students who will be residing outside of Canada for the Winter 2021 term are eligible to opt-out of UHIP. Students can complete the Opt-Out Form on the International Student Services Office (ISSO) website or contact the ISSO for more details.

Students may apply to opt-out of the U-PASS through the regular opt-out process. Please visit the U-PASS website for more information.

Due to the limited capacity in Carleton Athletics in order to keep physical distancing requirements, Carleton University has approved a 50% rebate on the Student Athletics Fee for the 2020-2021 academic year. This rebate is in line with other universities across Ontario. The rebate will be automatically applied to your student account in the first week of October 2020, for the fall 2020 term and in the first week of February 2021, for the winter 2021 term.

The rebate will be automatically applied to your student account in the first week of October 2020, for the fall 2020 term and in the first week of February 2021, for the winter 2021 term.

If, after the rebate has been applied, you have a credit balance on your student account, you can request a refund through Carleton Central. Refunds can be requested in Carleton Central, under the Student Accounts section by selecting “Request Refund/Scholarship Balance”. For more information on refunds, please visit the Student Accounts website.

Carleton’s athletics facilities including the fitness centre, swimming pool and fitness classes, have reopened as of Tuesday, September 8, 2020 and students can book a time slot for their workout. Included in the Student Athletics Fee is:

• Fitness Center Access
• Pool Access
• Campus Recreation
  • Fieldhouse (including the track)
  • Norm Fenn Gymnasium
• In-person Group Fitness
• Virtual Group Fitness
• Leagues (hockey, soccer, volleyball)
• Esports

We continue to encourage all students, where eligible, to take advantage of the various federal funding programs that make up a $9 billion relief package for students. If you are in need of emergency financial assistance and are not eligible for other government programs, you can complete the Student Emergency Fund In-Take Form, which is available to graduate and undergraduate students to receive funding for essential expenses that may have arisen as a result of COVID-19. We continue to lobby both levels of government, with assistance from the Council of Ontario Universities and Universities Canada, for continued emergency assistance for students, and in particular for international students.

Members of community can consider donating to the 2020 Student Emergency Fund through the FutureFunder website to provide short-term financial assistance for essential expenses to Carleton students in these challenging times. The University is matching all gifts one-to-one.

For information regarding paying tuition fees, please visit our Tuition Fee Payment Methods website.

For clients wishing to make payments to the university, please visit the financial services website for information.

Reporting all cases of symptoms potentially linked to COVID-19 is mandatory through the COVID-19 Reporting Portal.

The safety and well-being of all members of the Carleton community is our highest priority. We understand that this is a difficult time for everyone and that the measures we are taking will cause inconvenience and disruption. Information and resources relating to mental health and well-being are listed on Carleton’s website. Other specific resources are listed below.

Faculty and Staff:

• The Supporting a Colleague in Distress guide provides information should you encounter colleagues in distress and in need of help.
• The Employee and Family Assistance Program is a free, confidential counselling service for faculty and staff (and their immediate family members). This service can be reached any time at 613-725-5676.

Students:

• Empower Me is a free, confidential counselling service for students. This service can be accessed any time by telephone, video-counselling or e-counselling.
• TAO Online Therapy is designed to address issues related to anxiety and depression. The online modules are accessible 24/7.
• For a listing of mental health resources across Canada, please visit our Provincial Support Resources website.
• For a listing of international mental health resources, please visit our International Support Resources website.
• Additional student resources are available on Carleton’s Mental Health and Well-Being website.
• Health and Counselling Services is remaining open virtually.

If you are experiencing an emergency situation personally, please follow standard emergency procedures.

• If on campus, contact Campus Safety Services at 613-520-4444
• If off campus, contact your local emergency service(s)

Please review our Emergency Procedures for Online Situations (PDF, 135KB).

Due to restricted building access under the Essential Services Order, Mail Services (124 PA) continues to act as centralized receiving for all incoming mail. As communicated previously, regular mail pickup and delivery across campus is still being held. If you have outgoing mail or would like to pick up items delivered to Mail Services, please make an appointment. Individuals can also make arrangements to pick up all items for their unit/department.

Couriers will not make deliveries to individual campus locations (other than FMP, ITS Hardware Services, Residence, and Science Stores). Science Stores will continue to remain open and accept all perishable items. If you have perishable goods being delivered to campus, you may direct the courier to deliver the item to Science Stores located at 118 Steacie Building. Please contact science-stores@carleton.ca to inform them about your delivery. Hazardous materials such as chemicals, radiological, biohazardous materials, gases, etc. should be delivered to Science Stores.

For all other items, please ensure they are addressed to your office to allow accurate sorting on acceptance. Mail addressed to Carleton University must not leave the Carleton campus.

Please contact Mail Services at extension 4300 or Kathleen.Kelly@carleton.ca for more information.

Carleton University strongly discourages personal international travel and especially air travel. The Government of Canada continues to advise that persons avoid all non-essential travel outside of Canada until further notice.

Anyone travelling outside of Canada is reminded that they are responsible for arranging to meet all testing and entry requirements for their country of destination and that they will be required to quarantine for 14 days upon re-entry into Canada. Anyone planning to travel internationally should review the New government of Canada’s travel restrictions and quarantine measures.

Students are encouraged to contact the International Student Services Office (ISSO) and review the new ISSO FAQ related to international outbound travel before making any international travel arrangements.

Administrative staff who are planning to travel internationally over the holidays should talk to their manager/director before making any travel arrangements. Staff should also consult with Canada Life (1-800-957-9777) before their departure to ensure that they are aware of any changes to the terms and conditions of their coverage, including the limits on coverage should they contract COVID-19 or need to be hospitalized as a result.

Carleton University strongly discourages personal domestic travel and especially air travel.

Anyone travelling across Canada should verify the restrictions and exemptions for the province or territory you will be travelling to and note that this information is subject to change.

When returning to Ottawa, everyone should continue to be COVIDWise and review any updated restrictions on the Ottawa Public Health website to help limit the spread of COVID-19.

Carleton University strongly discourages personal domestic travel and especially air travel. The Government of Ontario advises that individuals in higher transmission areas should avoid travel to lower transmission areas (for example, from red to orange, from yellow to green) within the province, except for essential reasons.

Anyone travelling across Ontario should review the restrictions that apply to the region you are travelling to. Regions are based on public health unit boundaries. For more information, please visit the Government of Ontario’s COVID-19 Response Framework website.

When returning to Ottawa, everyone should continue to be COVIDWise and review any updated restrictions on the Ottawa Public Health website to help limit the spread of COVID-19.

Under orders from the Government of Ontario and guidance from Public Health Ontario and Ottawa Public Health, Carleton University is required to implement COVID-19 screening for all employees (including faculty, contract instructors, staff and teaching/research assistants), students and visitors.

The short COVID-19 screening form must be completed each day you plan to enter a Carleton University building. An email confirmation of your submission will be sent to your Carleton email account. Please keep this email for your records and inform your manager/supervisor/chair when indicated in the email confirmation.

The Carleton Office for Research Initiatives and Services has created a series of FAQs with the latest available information on how to minimize the impact on research operations, while maintaining health and safety.

At the current time, seating in main/common areas is not to recommended to be used as Carleton currently does not have sufficient custodial personnel required to maintain the seating areas as per Public Health cleaning recommendations. Facilities, Management and Planning is working to increase the number of personnel to address these areas however the additional staff required is not yet in place.

Departments are encouraged to move furniture on their own. If support from Facilities, Management and Planning is required, please submit an eShop request to the FMP Service Centre. Please note that there may be significant delays in scheduling moving services due to resource issues across the City of Ottawa.

Fans are not recommended to be used in office spaces as they circulate air potentially spreading the COVID-19 virus. This is particularly critical if the space is being used for face-to-face meetings or is considered a shared or common space.

Guidance for disinfecting departmental spaces is provided in the COVID-19: Infection Prevention and Control Training. the cleaning and disinfecting of seating or waiting areas within departmental spaces are the responsibility of the department/unit. If you require additional guidance please contact the FMP Service Centre.

Under orders from the Government of Ontario and guidance from Public Health Ontario and Ottawa Public Health, Carleton University is required to implement COVID-19 screening for all employees (including faculty, contract instructors, staff and teaching/research assistants), students and visitors.

The short COVID-19 screening form must be completed each day you plan to enter a Carleton University building. An email confirmation of your submission will be sent to your Carleton email account. Please keep this email for your records and inform your manager/supervisor/chair when indicated in the email confirmation.

Under Orders from the Government of Ontario and guidance from Public Health Ontario and Ottawa Public Health, Carleton University is required to implement COVID-19 screening for all employees (including faculty, contract instructors, staff, teaching/research assistants, and post-docs), students, and visitors. The short Daily Campus Access & Screening Form must be completed each day you plan to come to campus and enter a university building.

All employees must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

If you do not have a Carleton University MC1 account, such as a contractor, and have not been instructed to follow a specific process and protocol, please submit our public Campus Access & Screening Form. This form must be submitted on each day you plan to come to campus and enter a university building.

If your unit, department or Faculty has existing and additional approval processes or protocols, these must continue to be followed. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

In most situations, when you complete the Daily Campus Access & Screening Form you should select the option of “Temporary visit to pick up something (in & out, 1 hour or less)”.  You may be asked to show a copy of the email confirming you have completed the screening (on your mobile device or a printed copy) upon request by Campus Safety Services or a building attendant.

When you complete the Daily Campus Access & Screening Form, please select the “Temporary use of space for necessary work (longer than 1 hour)” option. If you do not currently have the approval to be on campus for longer than 1 hour, you must submit a Request Building Access form by selecting your department/unit.

Selecting your department/unit will automatically send your building access request to your approval authority (supervisor, manager, Dean or relevant approver). Requests from academic departments/units will be sent to the relevant approver in the respective Office of the Dean. If your department/unit is not listed, please select “Other”. This approval is only required once by Carleton University.

Please note that building access for longer than 1 hour can only be granted in cases where the employee must be on campus to perform necessary work to maintain business operations.

You must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

If you are required to visit campus and enter a university building for longer than 1 hour, you must submit a Request Building Access form by selecting your department/unit.

Selecting your department/unit will automatically send your building access request to your approval authority (supervisor, manager, Dean or relevant approver). Requests from academic departments/units will be sent to the relevant approver in the respective Office of the Dean. If your department/unit is not listed, please select “Other”. This approval is only required once by Carleton University.

Please note that building access for longer than 1 hour can only be granted in cases where the employee must be on campus to perform necessary work to maintain business operations.

You must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

In all cases, employees (including faculty and course instructors) are expected to continue to work remotely if their duties can be performed remotely.

If you are required to be on campus for more than 1 hour to perform necessary work and do not currently have pre-approval to be on campus, you must submit a Request Building Access form to the Dean or relevant approver for your Faculty.

You must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

When submitting the Daily Campus Access & Screening Form, you can select multiple buildings that you will be accessing. You are also required to indicate the room numbers you will be accessing. For Example: RO-401E, CTTC-4400, TB-420.

If your job on campus requires you to be in multiple buildings, please select Campus Wide (multiple buildings). You are required to inform your manager or supervisor which buildings you have visited using established practices.

When submitting the Daily Campus Access & Screening Form, you should do your best to indicate the room numbers you will be accessing. For Example: RO-401E, CTTC-4400, TB-420.

If your job on campus requires you to be in multiple rooms within a building, please indicate this in the free text field. You should follow any established practices for tracking which rooms you have accessed.

If your job on campus requires you to be in multiple buildings, and if you don’t know which buildings you will be in, please select Campus Wide (multiple buildings). You are required to inform your manager or supervisor which buildings you have visited using established practices.

No, once you receive approval to be in a university building for longer than 1 hour, you do not have to request it again. However, you must follow any additional approval processes and protocols that have been put in place within your unit, department or Faculty. Please consult with your, supervisor, manager, Dean or relevant approver for more information.

Yes, please submit the Daily Campus Access & Screening Form and select Campus Groups (outdoors).

The COVID-19 Infection Prevention and Control Training is mandatory for all faculty, staff and students before visiting campus and entering a university building. Unfortunately, data from cuLearn is not able to be updated in real-time with the COVID-19 Reporting System.

To indicate you have completed the training, please visit the COVID-19 Training Form to confirm your completion and understanding of the training and click submit.

In all cases, employees are expected to continue to work remotely if their duties can be performed remotely.

If your staff are required to be on campus for more than 1 hour to perform necessary work, they must submit a Request Building Access form by selecting their department/unit. If you are listed as an approval authority for that department, you will receive an email to either approve or decline the request. If you have questions about being an approval authority or would like to request to be added as an approval authority to your department, please contact covidinfo@carleton.ca.

No, this information is now being tracked within the COVID-19 Reporting System. Supervisors, managers, Deans, or relevant approvers can request a daily report of everyone in their department/unit/faculty who has accessed campus that day. Requests can be made at covidinfo@carleton.ca.

Please call the toll-free emergency line (1-877-557-2930) or email onlineexams@carleton.ca.

Please call the toll-free emergency line (1-877-557-2930) or email onlineexams@carleton.ca. In the meantime, email the completed examination to your course instructor immediately and explain what has transpired.

Systems capture your digital footprint, so don’t panic. Please contact your course instructor to confirm the submission.

Please contact your course instructor, or to resolve questions please contact the Department of Equity and Inclusive Communities at equity@carleton.ca.

Please email your coordinator or pmc@carleton.ca.

You may apply for a deferral as per the University Regulations in Sections 4.1 – 4.4 of the Undergraduate Calendar.

Scheduling and Examination Services, in collaboration with Information Technology Services, is maintaining a toll-free emergency line (1-877-557-2930). We will be operating our emergency support line for in-class tests and midterms from Monday to Friday, 08:30 to 09:00 pm Eastern Daylight Time (weekends when applicable). During formally scheduled exam periods, the emergency exam support line will operate when exams are running.

Please ask your course instructor before the exam date if they will be accepting questions and the best way to reach them. If they are not accepting questions, please state your assumptions and continue writing.

As a first step, please log out of cuLearn, close your browser, wait a couple of minutes, and try logging in again. Carleton’s technical teams are on stand-by during exams, but it may take up to 15 minutes for service to resume.

If you get an error page, please take and save a full screenshot and make note of the date/time of the issue. When emailing onlineexams@carleton.ca please provide an uncropped screenshot of the error and include your full name, student number, and the full course number for the course/exam you are taking.

Please note that if a server issue occurs, it will be logged and communicated with your course instructor.

No, please submit an exam support ticket with your phone number or email to discuss further.

If service resumes, please complete your exam as soon as possible. If you are unable to complete your exam, please email your course instructor and copy onlineexams@carleton.ca to explain the situation once power or Internet access has been restored. Please call our emergency exam line at 1-877-557-2930 if you experience a prolonged outage.

Sustained infrastructure outages are grounds for an exam deferral. Contact onlineexams@carleton.ca to find out more information.

Visit the overload and conflict page on the Scheduling and Examinations Services website. If you have an overload, please email onlineexams@carleton.ca.

Please submit an exam support ticket and Scheduling and Examination Services will review your situation and contact you with options.

Although Scheduling and Examination Services has tried to prevent errors, errors are possible. Please verify exam details with your course instructor, or submit an exam support ticket.

Please contact your course instructor to discuss academic accommodations. If you have an accommodation request relating to exams, please submit an exam support ticket.

Please discuss with your course instructor or the chair of your department.

Please contact your instructor to discuss your concerns. They have been briefed on potential options.

Preserving and upholding academic integrity continues to be very important at Carleton. We have provided course instructors with guidance relating to assessment design. In addition, we have internally developed two virtual proctoring software solutions which may or may not be utilized depending on the pedagogical requirements of the course.

It is the expectation that all students respect and follow Carleton’s Academic Integrity Policy, which governs the academic behaviour of students.

You can use Carleton’s Virtual Private Network (VPN) to access cuLearn. Please make sure to configure the VPN prior to the start of your exam(s). Instructions are available from the ITS website.

These may be considered exceptional circumstances and may be grounds for accommodation. Please submit an exam support ticket as soon as possible to inquire.

There will be no face-to-face examinations for the Fall 2020 term.