Jordana Ross

• Bachelor of Arts in Psychology (2017)

Jordana earned her Bachelor of Arts in Psychology (3-Year General) in 2017. Following graduation, she obtained Change Management certifications and is currently working as a Senior Change Management Advisor with the Treasury Board Secretariat, supporting organizational transformation and strategic initiatives.

Brief description of what I do!

I’m a change management and communications professional with experience leading people-focused transformation initiatives within the Government of Canada. As a proud Carleton University alumna, I’m passionate about helping organizations navigate change through strong communication, stakeholder engagement, and human-centered leadership. I’m also actively involved in community volunteer work and advocacy initiatives that support women, military families, and social impact.

What inspired your career path after graduation?

As a mature student, I was already embedded in the workforce. After graduating, my focus was continuing to gain experience, which at the time was in branding and communications within the Federal Public Service. Overtime, my role evolved and I was asked to overhaul and lead the Canada Revenue Agency’s National Student Ambassador Program. I had a blast re-inventing this program to serve students on post-secondary campuses (Carleton included!) as well as the employer. After more than doubling it in size, it gave me confidence to continue my education and develop my skillset.

How did your experience in the psychology program shape your journey?

My psychology studies gave me a helpful foundation that I apply in my work. I always say Change Management is as if Psychology and Communications streams had a baby! Having an understanding of what makes people ‘tick’, and being able to find ways to reach them is what makes my skillset valuable.

What skills or experiences were most valuable after graduation?

Being open-minded about the type of work I engaged in was most impactful for me. Instead of trying to force a rigid plan, I started in something I didn’t immediately have a clear interest in, and it evolved into something much bigger and more meaningful through hard work and intentional networking. Focusing on how I could make my manager look good to senior management was also key because it led to more opportunities once I demonstrated my work ethic and interests.

What has been a highlight or proud moment in your career so far?

Leading the CRA’s National Student Ambassador program, because it directly resulted in more students having career opportunities. It was so rewarding connecting with them on campuses across the country, and knowing that they were positively impacted by this program.