Building a Culture of Service Excellence
Carleton University’s Service Excellence is built on five key standards:
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• We take an interest in the work, studies and research of others.
• We ensure our environment and services are accessible, respectful, safe, and well-maintained. -
• We demonstrate a high level of competency in our work, and a willingness to share our knowledge.
• We are collaborative, approachable, and committed to helping others. -
• We listen attentively and respect others’ time.
• We anticipate needs, innovate solutions, and provide timely, accurate, and quality information. -
• We encourage everyone to take ownership of their work and outcomes.
• We provide opportunities to develop, ensuring everyone has the tools and support they need to succeed -
• We respect our community’s diversity by offering equitable, inclusive, personalized services.
• We strive to make everyone feel valued and recognized.
The Service Excellence Standard’s ensure that all faculty and staff members exhibit expertise, share knowledge, and promote collaboration, while remaining approachable, innovative, and attentive to the diverse needs of the Carleton community.
To keep Service Excellence a priority, regularly discuss the standards at meetings, review them annually, and celebrate your achievements!
Start the Service Excellence conversation by asking these questions:
How do we demonstrate care in our interactions with others?
What strategies can we use to stay responsive and provide timely solutions?
How can we empower our team to take ownership of their work and outcomes?
How can we foster collaboration and knowledge sharing within our team?
By embracing the Service Excellence Standards, you help create a positive, efficient, and inclusive environment at Carleton University. Applying and reviewing these standards regularly ensures continuous improvement, enhancing service quality and making Service Excellence a core value of the Carleton experience.
If you have any questions or need more information, please contact us!