Training and Workshops

The Office of Quality Initiatives is excited to share our Service Excellence workshops! These sessions are designed to help Carleton staff, faculty, and volunteers gain the tools and knowledge they need to enhance service quality in their roles.

We also offer customized workshops and quick training sessions for departments, tailored to meet your specific needs, to review service excellence standards and set departmental goals.

If you have student staff in your department, we’d love to provide a 30-minute training presentation during their employee orientation.

If you have any questions or need more information, please email us: serviceexcellence@carleton.ca