Nancy Arnold

Director (Office of Quality Initiatives)

Nancy Arnold is Director of the Office of Quality Initiatives at Carleton University, where she leads a team dedicated to advancing continuous improvement across the institution. At Carleton, she has held progressive roles within Financial Services and the Office of Quality Initiatives. Arnold’s more than 20-year career in higher education has been driven by a commitment to organizational excellence and supporting individuals, teams and communities in achieving their full potential. 

Arnold’s work focuses on leadership development, strategic planning, learning and professional development, Lean process improvement, benchmarking, healthy workplaces and service excellence. A collaborative and strength-oriented leader, she values the role of effective processes, engaged communities and continuous learning in achieving institutional goals. Throughout Arnold’s career at Carleton, she has played key leadership roles in several university-wide initiatives, including serving as lead facilitator for Carleton Leader, co-chairing the Strategy for Community Engagement and the university’s inaugural Digital Strategy, supporting Strategic Integrated Planning efforts, and establishing Service Excellence Standards and Awards. 

Through her involvement in the Towards Carleton@100 strategic visioning process, Nancy contributes a deep understanding of organizational excellence, leadership development and institutional planning to support the university’s long-term success.