Support for Brightspace at Carleton is provided by D2L and Teaching and Learning Services. You can easily access technical support within Brightspace through the Brightspace Service Desk, where you will find documentation, training videos, live chat support, and more. You can also fill out the Brightspace consultation request form to schedule a one-on-one consultation with Teaching and Learning Services, or visit the TLS Support Portal to submit a support request. For real-time updates on the operational status of Brightspace and its integrations, visit the D2L Service Status page.
- Quick Ways to Explore Brightspace
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Wondering how to get started in Carleton’s learning management system? Try some of these strategies to build your experience and confidence in the LMS.
- Checking if your Browser is Compatible with Brightspace
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Brightspace is compatible on desktop computers with the latest browser versions of Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge. Ensure that your browser is always kept updated to the latest version. To check which browser version you are using, visit What’s My Browser.
Compatibility with mobile devices and tablets is limited by the type of device used. Safari (for Apple devices) and Chrome (for Android devices) are the only supported mobile browsers. Mobile browsers should also be kept updated to the latest version.
If you attempt to access Brightspace using older versions of the supported browsers, you may experience errors and broken functionality. Brightspace will provide a warning when you attempt to access through an outdated browser.
Unsupported browsers are blocked by Brightspace due to the security risk and performance issues that they may create.
For further information about Brightspace browser requirements, please refer to this browser support guide. You can also perform a system check to ensure that your browser is compatible with Brightspace.
For real-time updates on the operational status of Brightspace and its integrations, visit the D2L Service Status page.
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Teaching and Learning Services Contact
***Office Hours: Monday to Friday, 8:30-4:30 ***
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D2L Brightspace Technical Support Contact
***Available 24 hours a day, 7 days a week, 365 days a year***
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D2L Brightspace Support Service Information
Below are the Brightspace support service agreements for Instructors, TAs, and Students.
| Telephone |
- 1-877-325-7778
- 24 hours a day, 7 days a week, 365 days a year.
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| Email |
- Incidents can be submitted 24 hours a day, 7 days a week, 365 days a year.
- Helpdesk will respond 24 hours a day, 7 days a week, 365 days a year.
- For email support, fill out the Support Request Form.
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| Chat |
- 24 hours a day, 7 days a week, 365 days a year.
- To chat with a Brightspace agent, go to the Brightspace Community and click CHAT WITH SUPPORT in the lower-right corner.
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| Service Level Objectives |
- 80% within the time shown
- Email response: 24 hours
- Phone response: 45 seconds
- Chat response: 60 seconds
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| Languages |
- English, Spanish, Brazilian Portuguese
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