Support for Brightspace at Carleton is provided by D2L and Teaching and Learning Services. You can easily access technical support within Brightspace through the Brightspace Service Desk, where you will find documentation, training videos, live chat support, and more. You can also fill out the Brightspace consultation request form to schedule a one-on-one consultation with Teaching and Learning Services, or visit the TLS Support Portal to submit a support request. For real-time updates on the operational status of Brightspace and its integrations, visit the D2L Service Status page.

D2L Brightspace Technical Support Contact

***Available 24 hours a day, 7 days a week, 365 days a year***

Teaching and Learning Services Contact

***Office Hours: Monday to Friday, 8:30-4:30 ***

D2L Brightspace Support Service Information

Below are the Brightspace support service agreements for Instructors, TAs, and Students.

Telephone
  • 1-877-325-7778
  • 24 hours a day, 7 days a week, 365 days a year.
Email
  • Incidents can be submitted 24 hours a day, 7 days a week, 365 days a year.
  • Helpdesk will respond 24 hours a day, 7 days a week, 365 days a year.
  • For email support, fill out the Support Request Form.
Chat
  • 24 hours a day, 7 days a week, 365 days a year.
  • To chat with a Brightspace agent, go to the Brightspace Community and click CHAT WITH SUPPORT in the lower-right corner.
Service Level Objectives
  • 80% within the time shown
  • Email response: 24 hours
  • Phone response: 45 seconds
  • Chat response: 60 seconds
Languages
  • English, Spanish, Brazilian Portuguese