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Welcome to Carleton’s Zoom Support Site!

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom. Carleton has implemented a campus-wide enterprise license for Zoom. The enterprise license will allow for single sign-on (SSO) and integration with Brightspace.

For information on accessing a Zoom meeting using a meeting ID, please visit our support page on Meeting IDs in Zoom.

What’s New with Zoom? – Winter 2024

Mandatory Minimum version update — Carleton Zoom users will be required to update their desktop client and mobile apps to the latest version as of February 19, 2024. These minimum version updates ensure that you receive the newest features, as well as any privacy and security enhancements. The first time you open Zoom after February 19, 2024, you will be prompted to make the update. Please log in a few minutes in advance of your meetings to allow time for the update. If you haven’t already done so, you can also set automatic updates for your desktop client to avoid manual updates in the future.

Live Captions are now available in breakout rooms! – Zoom has improved on it’s accessibility features by enabling machine generated captions in breakout rooms as well as the main meeting. Live captions are enabled by default in the Carleton Zoom account settings, and this feature can be enabled and disabled by the host within a meeting. Participants can toggle the captions on and off for their own view, and edit their appearance for increased accessibility.

Wooclap is integrated with Zoom – TLS is piloting a new Student Response System, Wooclap! This educational technology tool is integrated with Zoom through the Apps tab. To learn more about using Wooclap for online classes, please reach out to TLS for a consult.

Simplified consent notifications – Notifications for meeting recordings, livestreams and savable captions, are now simplified and condensed down into one smaller, less obtrusive notification displayed at the top of the meeting window. If there are multiple notices, they will be combined together. Participants can hover their cursor over or tap for more information about what data of theirs is being shared and with whom. Participants retain the ability to consent to remain in the meeting/webinar, or leave the meeting.

Q&A usability enhancement – Threaded comments to submitted questions in Q&A are capped at displaying 2 comments before they are hidden behind a View More option. This aims to make reading submitted questions and their responses easier by reducing how other questions and expanding threads affect each other in the Q&A window.

If you have any questions about these updates, or need support with any new or existing features, please reach out through the TLS Support Portal.



Support Topics


Zoom Support

Carleton Zoom Support Contact Information

Visit theTLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays)

Student Technical Support

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support

Visit support.zoom.com for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2

Chat: Go to zoom.us and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant



Frequently Asked Questions