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Welcome to Carleton’s Zoom Support Site!

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom. Carleton has implemented a campus-wide enterprise license for Zoom. The enterprise license will allow for single sign-on (SSO) and integration with Brightspace.

What’s New with Zoom?

Zoom is updated regularly by the vendor. Updates may include security patches, new features and functionality, as well as changes to the interface. The most recent week’s release notes are summarized below. All previous and current release notes for Zoom updates are posted to the Zoom Help Centre. To review the most recent changes and updates to Zoom, please visit the Zoom Release Notes page.

January 10, 2022: Premier Support Now Available!

New Premier Support Trial: TLS is currently running a 30-day trial of Zoom Premier Support. Licensed Carleton Zoom users are able to access online chat, webticket, and phone support (+1.888.799.9666 ext 2) until the end of January. Try it out and let us know what you think at tls@carleton.ca.

Getting Started

Zoom in Brightspace

Zoom Security

Zoom Accessibility

Zoom Support



Carleton Zoom Support Contact Information


Visit the TLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays)


Student Technical Support


Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.


Zoom’s Official Support Site 


The Zoom Help Center is your best resource for all things Zoom. Their short, modular tutorial videos and instructions are designed to help you easily find the support you’re looking for.




Frequently Asked Questions