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Welcome to Carleton’s Zoom Support Site!

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom. Carleton has implemented a campus-wide enterprise license for Zoom. The enterprise license will allow for single sign-on (SSO) and integration with Brightspace.

For information on accessing a Zoom meeting using a meeting ID, please visit our support page on Meeting IDs in Zoom.


Getting Started

Zoom in Brightspace

Zoom Security

Zoom Accessibility

Support Topics:

Zoom Support:



Carleton Zoom Support Contact Information


Visit the TLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays)


Student Technical Support


Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.


Zoom’s Official Support 


Visit support.zoom.us for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2

Chat: Go to zoom.us and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant




Frequently Asked Questions