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Welcome to Carleton’s Zoom Support Site!

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom. Carleton has implemented a campus-wide enterprise license for Zoom. The enterprise license will allow for single sign-on (SSO) and integration with Brightspace.

What’s New with Zoom?

Zoom is updated regularly by the vendor. Updates may include security patches, new features and functionality, as well as changes to the interface. The most recent week’s release notes are summarized below. All previous and current release notes for Zoom updates are posted to the Zoom Help Centre. To review the most recent changes and updates to Zoom, please visit the Zoom Release Notes page.

Quicklinks:

Getting Started

Zoom in Brightspace

Zoom Security

Zoom Accessibility

Support Topics:

Zoom Support:

 

 

Carleton Zoom Support Contact Information

 

Visit the TLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays)

 

Student Technical Support

 

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

 

Zoom’s Official Support 

 

Visit support.zoom.us for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2

Chat: Go to zoom.us and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant

 

News

Videos

Frequently Asked Questions