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Welcome to Carleton’s Zoom Support Site!

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom. Carleton has implemented a campus-wide enterprise license for Zoom. The enterprise license will allow for single sign-on (SSO) and integration with Brightspace.

For information on accessing a Zoom meeting using a meeting ID, please visit our support page on Meeting IDs in Zoom.

What’s New with Zoom for Fall 2023?

  • New Minimum Version Enforced: On August 29, 2023, all Carleton Zoom users will be required to upgrade to the newest version of the Zoom desktop client and mobile app. Updates ensure you receive the newest features, as well as any privacy and security enhancements. Please log in a few minutes in advance of Zoom meetings to allow time for the update. Setup automatic updates for the Zoom desktop client/app to save you time.
  • Zoom LTI Easy Scheduler: Managing your online office hours is now easier than ever with the Zoom LTI Easy Scheduler. Navigate to the Zoom LTI in the list of Tools in the Course NavBar, and select the Appointments tab. You can create your bookable schedule, and Zoom will automatically generate a meeting link for you and the student that books a timeslot.
  • Zoom Whiteboard: Promote collaboration in your Zoom meetings with Zoom’s new whiteboard. These whiteboard can be shared with other Carleton Zoom users and can be worked on both in and outside of meetings. These whiteboards may also be integrated with your course in the Zoom LTI. For assistance getting started with the new Zoom whiteboard, please submit a request to the TLS Zoom Support Team.
  • Zoom training is online: TLS has curated a playlist of Zoom Support Videos to assist instructors with using Zoom for online teaching. From Carleton University specific topics to general Zoom topics, this playlist is a great starting point for Zoom users looking to build their web conferencing skills.


Support Topics


Zoom Support

Carleton Zoom Support Contact Information

Visit theTLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays)

Student Technical Support

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support

Visit support.zoom.us for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2

Chat: Go to zoom.us and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant



Frequently Asked Questions