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Welcome to Carleton’s Zoom Support Site!

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom. Carleton has implemented a campus-wide enterprise license for Zoom. The enterprise license will allow for single sign-on (SSO) and integration with Brightspace.

For information on accessing a Zoom meeting using a meeting ID, please visit our support page on Meeting IDs in Zoom.

What’s New with Zoom for Spring 2023?

  • Meeting Q&A – Hosts can now enable the Q&A feature in their Zoom meetings, a feature that was previously only available in Webinars. The Q&A feature provides easier navigation of questions as it is separate from the in-meeting chat. Questions can be upvoted by participants, putting the most relevant questions at the top. Hosts can allow users to ask anonymously, answer in writing, and remove irrelevant or inappropriate questions.
  • Slide Control – Presenters can now give the ability to other participants in a Zoom meeting to control the progression of the slides in a PowerPoint, Keynote, or Google Slides presentation. This provides smoother flow when multiple presenters are presenting from the same document.
  • 100 Breakout rooms – Zoom meetings now support up to 100 breakout rooms, regardless of the participant limit in the meeting. The standard participant limit for Carleton University Zoom meetings is 300. This increase provides improved communication and collaboration in breakout rooms, as smaller groups promote better discussion.
  • Breakout Rooms from Poll Results – Hosts can split participants into Breakout Rooms based on the way they answer a poll. Hosts can still set a participant limit for each room, and manage the participants after launching the Breakout Rooms. This allows Instructors to better manage their students based on the content of the lesson.
  • Waiting room video – Hosts can now customize the Waiting Room to include short videos. The video must be in MP4, MOV, or M4V format, and cannot exceed 30 MB. Videos can include sound, but are muted by default.


Getting Started

Zoom in Brightspace

Zoom Security

Zoom Accessibility

Support Topics:

Zoom Support:



Carleton Zoom Support Contact Information


Visit the TLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays)


Student Technical Support


Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.


Zoom’s Official Support 


Visit support.zoom.us for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2

Chat: Go to zoom.us and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant




Frequently Asked Questions