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Welcome to Carleton’s Zoom Support Site!

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom. Carleton has implemented a campus-wide enterprise license for Zoom. The enterprise license will allow for single sign-on (SSO) and integration with Brightspace.

For information on accessing a Zoom meeting using a meeting ID, please visit our support page on Meeting IDs in Zoom.

What’s New with Zoom? – Summer 2024

Mandatory Minimum version update: Carleton Zoom users will be required to update their desktop client and mobile apps to the latest version as of May 3rd, 2024. These minimum version updates ensure that you receive the newest features, as well as any privacy and security enhancements. The first time you open Zoom after May 3rd, 2024, you will be prompted to make the update. Please log in a few minutes in advance of your meetings to allow time for the update. If you haven’t already done so, you can also set automatic updates for your desktop client to avoid manual updates in the future.

Zoom Workplace: The Zoom Desktop Client has a new look! With the roll out of version 6.0.0 of the Zoom application for Mac and PC, Zoom has revamped their user interface to give users more control over their experience. TLS strongly recommends giving yourself a few minutes before your first online class to familiarize yourself with the new look, as the locations of some commonly used features have changed. As always, we’re here to help! If you have any questions about using or navigating the new version of Zoom, please reach out via the Zoom Support Section of the TLS Support Portal.

Multi-speaker video layout: The Multi-speaker video layout helps provide meeting participants a more engaging experience, dynamically adapting to current speakers by highlighting and enlarging their video tiles over others, while still providing a view of other participants in a smaller gallery view below. This layout will also be available when viewing shared content in side-by-side mode, with the speakers being more prominently displayed next to the shared screen or app window.

If you have any questions about these updates, or need support with any new or existing features, please reach out through the TLS Support Portal.


Support Topics


Zoom Support

Carleton Zoom Support Contact Information

Visit theTLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays)

Student Technical Support

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support

Visit support.zoom.com for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2

Chat: Go to zoom.us and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant



Frequently Asked Questions