1. Get Zoom Support
    1. Zoom at Carleton
    2. Zoom Vendor Support
  2. Zoom Video Resources
  3. Zoom Support
    1. Zoom Support at Carleton
    2. Zoom Support for Students
    3. Zoom’s Official Support

Get Zoom Support

Need help using Zoom? Help is available through Teaching and Learning Services at Carleton, as well as Zoom’s official support channels.

Visit the Zoom Status page to find out if there are any known technical issues or outages with Zoom services.

Zoom at Carleton

If you are having difficulties using Zoom or it’s features, reach out to TLS via the TLS Support Portal.

TLS Support Portal

Zoom Vendor Support

Support using Zoom and it’s features is available at Zoom’s Help Centre site.

Zoom Video Resources

Zoom Support

Zoom Support at Carleton

Visit theTLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays).

Zoom Support for Students

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support

Visit support.zoom.com for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2.

Chat: Go to zoom.com and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant.