1. How to Check your Current Zoom Version
  2. How to Update the Zoom Desktop App
  3. Zoom Support

Once you have installed the Zoom desktop app, Carleton users will need to perform regular updates to ensure their using the most up-to-date version. We recommend upgrading to the newest version at the start of each term to receive the most recent video and security features.

→For more information about Zoom releases, including new features and resolved issues, see Zoom Releases by Date.

NOTE: As of November 1, 2021, Carleton Zoom users must, at minimum, be using version 5.5.0 (released February 2021) to ensure continued access to all Zoom meetings, including those within Brightspace. Moving forward, Zoom will prompt users to update their software to ensure it is no more than nine months behind the current version at any given time. You can download the latest version of Zoom here. For more information, see Zoom Update Required by November 1st.

Related Support Pages:

How to Check your Current Zoom Version

  1. Open your Zoom desktop application.
  2. Sign in to your Carleton Zoom account. For instructions, see Signing in to Zoom at Carleton with Single Sign On (SSO).
  3. Click your initials or profile picture in the top corner of the window.
  4. Select Help > About Zoom from the drop-down menu.
  5. A window will open displaying your current version of Zoom.

How to Update the Zoom Desktop App

  1. Open your Zoom desktop application.
  2. Sign in to your Carleton Zoom account. For instructions, see Signing in to Zoom at Carleton with Single Sign On (SSO).
  3. Click your initials or profile picture in the top corner of the window.
  4. Select Check for updates from the drop-down menu.
  5. A New Update Available window will open. Click Update.
  6. Click Install and complete the installation steps as prompted.

Watch the video tutorial below for a quick overview of how to update your Zoom app:

Zoom Support

Carleton Zoom Support Contact Information

TLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays)

Student Technical Support

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support Site 

The Zoom Help Center is your best resource for all things Zoom. Their short, modular tutorial videos and instructions are designed to help you easily find the support you’re looking for.