The Zoom Waiting Room

The Zoom waiting room feature allows the host to control when a participant joins the meeting. The meeting host can allow participants to join the meeting one-by-one, or admit all participants at once.

For help with Zoom’s Waiting Room, consult the following support resources:

Screen Sharing and Annotation

The Zoom screen sharing feature allows meeting hosts to share their computer screen content with other meeting participants, including the desktop, browser window, powerpoint slides, videos, applications, etc. The annotation feature allows meetings hosts to annotate shared content in Zoom using the built-in annotation tools. Meeting hosts have the option to enable/disable annotation for all meeting participants.

For help with Zoom’s Screen Sharing feature, consult the following support resources:

Breakout Rooms

The Zoom breakout room feature allows you to temporarily divide your zoom meeting into separate sessions for small group discussion, and then bring participants back to the main room to resume the larger meeting. Meeting hosts can split a Zoom meeting in up to 100 sessions, and have the option to divide the groups manually or automatically. Breakout room groups can be pre-assigned, self-selected, or randomly assigned.

For help with Zoom’s Breakout Room feature, consult the following support resources:


The Zoom Polling feature allows meeting hosts to create single or multiple choice, matching, rank order, short or long answer, fill in the blank and rating scale polls during a meeting and receive real-time feedback. Polls can be launched by a host at any time during a Zoom meeting and results can be downloaded after the meeting has ended.

For help with Zoom’s Polling feature, consult Zoom’s support page on Using the Polling feature during Zoom meetings (Zoom Official site + video)

Virtual Backgrounds

The Zoom virtual background feature allows hosts or participants to display an image or video as their background during a meeting. You can select one of Zoom’s default virtual backgrounds, or you can upload your own image or video.

For help with Zoom’s Virtual Backgrounds, consult Zoom’s support page on Enabling and using a virtual background (Zoom Official site + video).

Zoom Support

Carleton Zoom Support Contact Information

Visit theTLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays).

Student Technical Support

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support Site

Visit for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2.

Chat: Go to and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant.