Zoom licenses are now automatically provisioned to anyone with a @cunet or @cmail email address. To obtain your Zoom license please sign in to Zoom through the Single Sign On (SSO) using your MC1 credentials. See our support page for instructions on how to sign in to your Zoom account using the SSO. If you are having trouble with your MC1 credentials, please contact the ITS Servce Desk.

→If you are having issues accessing your Zoom account, please open a request with Carleton’s Zoom Support.

NOTE: Zoom licenses are only available for individual email accounts, not group accounts.

Account Provisioning for TAs

Teaching Assistants can obtain their Zoom license by signing into Zoom via SSO with their MC1 credentials. See our Zoom Sign On support page for instructions on how access your Zoom account using the SSO.

Zoom Support

Carleton Zoom Support Contact Information

Visit theTLS Support Portal

Hours of Operation:  8:30 am – 4:30 pm, Monday-Friday (excluding university holidays).

Student Technical Support

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support Site

Visit support.zoom.com for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts, submit a support request.

Phone: +1.888.799.9666 ext. 2.

Chat: Go to zoom.com and click the Chat icon in the lower-right corner to chat with Zoom’s virtual assistant.