Welcome to the Brightspace Support Site for Instructors!

Support for Brightspace at Carleton is provided by D2L and Teaching and Learning Services.  D2L Brightspace support is available 24 hours a day, 7 days a week, 365 days a year.  Support can be accessed directly within a Brightspace course by clicking the Help button in the navbar > then clicking Brightspace Service Desk.  The Ed Tech team is also available for technical support and pedagogical advice Monday to Friday, 8:30-4:30. Visit the TLS support portal to complete a support request.

Getting Started with Brightspace

  • Wondering how to access Brightspace?
    Go to brightspace.carleton.ca and log in with your MyCarletonOne username and password.
  • Need help logging in to Brightspace?
    Contact the ITS Service Desk at Carleton.
  • Course not showing up?
    Visit our support page, Courses Not Appearing, for more information.
  • Looking for instructions for basic tasks in Brightspace?
    Check out the links below for most basic tasks in Brightspace.
  • Have questions for the Ed Tech Team? 
    Visit the TLS support portal and submit a tech support request.
  • Need a Course Consultation?
    Complete the Course Consultation Request Form to partner with a TLS Staff member to explore your course setup needs.

Quicklinks:

Assignments Quizzes Discussions Gradebook Zoom

Support Topics:

 

Getting Started

 

 

Course Setup Guides

 

 

Course Customization

 

 

Adding Course Content

 

 

Assessments & Tools

 

 

Integrations & Plug-ins

 

 

Communication & Collaboration

 

 

Gradebook

 

 

Course Analytics & Reports

 

 

 

D2L Brightspace Technical Support Contact Information

***Available: 24 hours a day, 7 days a week, 365 days a year***

 

 

Teaching and Learning Services Contact Information

***Office Hours: Monday to Friday, 8:30-4:30 ***

Frequently Asked Questions