Welcome to the D2L Brightspace Support Site for Instructors!

Support for D2L Brightspace at Carleton is provided by Teaching and Learning Services, along with  D2L Brightspace Support ( available 24 hours a day, 7 days a week, 365 days a year).  Support can be accessed directly within a Brightspace course by clicking the Help button in the navbar > then clicking Brightspace Service Desk.  The TLS Support team is also available for technical support and pedagogical advice Monday to Friday, 8:30-4:30. Visit the TLS support portal to complete a support request.

Getting Started with D2L Brightspace

  • Wondering how to access Brightspace?
    Go to brightspace.carleton.ca and log in with your MyCarletonOne username and password.
  • Need help logging in to Brightspace?
    Contact the ITS Service Desk at Carleton.
  • Course not showing up?
    Visit our support page, Courses Not Appearing, for more information.
  • Looking for instructions for basic tasks in Brightspace?
    Check out the links below for most basic tasks in Brightspace.
  • Have questions for the Ed Tech Team? 
    Visit the TLS support portal and submit a tech support request.
  • Need a Course Consultation?
    Complete the Course Consultation Request Form to partner with a TLS Staff member to explore your course setup needs.

Support Topics

The topics below include instructions, screenshots, and guidance for managing your Brightspace course:

Get TLS Support

Teaching and Learning Services Contact Information

D2L Brightspace Technical Support Contact Information