My photo was rejected, and I don’t understand why.
Before submitting a new photo, please read the email you received in full. Please do not submit a rejected photo more than once – it will continue to be rejected.
If you need more help understanding the requirements, try reviewing our infographics! Remember this is an official identification. We’re sure you look great in your favourite photo, but it may not be a good fit for your Campus Card.
- Background Unacceptable
- Face not Direct to Camera
- Cropped too Close (TIP: Our photos are SQUARE. You have to leave enough space on the sides of your face to allow for square cropping to include the area from over the top of your head to your shoulders.)
- Photo Quality Low
- Photo Altered
- Lighting Unacceptable
