We apologize for any errors related to the use of your Campus Card. Your request will be addressed as soon as possible, and within 10 business days.

To avoid any delays, please be sure to complete the correct form accurately and completely.

Please note that customers should visit the following locations in person for any vending machine errors.

I made a DEPOSIT and didn’t get my funds!

There was a problem with the PRINTER.

Due to volume, you will not receive an e-mail reply.

There was a problem with the LAUNDRY.

Due to volume, you will not receive an e-mail reply.

I want my Campus Card plan REFUNDED.

This process is not related to your student account or U-Pass refund in any way. 

Delivery of cheques may take up to a month.