Yes! If you just added a PFN through Carleton Central, or legally changed your name with the Registrar’s Office (students) or HR (staff / faculty), you are entitled to a free replacement of your Campus Card and U-Pass!
Please allow one business day for the change to show in our system, and remember you will need to give back your old card(s) to get the new one(s).
Anyone who is eligible for a Campus Card can get a replacement card with an extended expiry date at no charge from the Campus Card office. Free replacements are available starting the month your card will expire – check the back for your expiration date!
Your Campus Card must have an unveiled photo. Individuals must also present valid government issued photo identification (unveiled).
Persons who wear a niqab or burka should visit the Campus Card Office, and a female staff member will photograph and verify the individual’s identity in a private room. To ensure that there is female staff member available we encourage that an appointment be scheduled in advance by contacting firstname.lastname@example.org.
Grant appointees, Adjunct Professors, and Research Associates do not receive a Campus Card. You can arrange for library access directly with the library by presenting a letter of introduction from their sponsor or department. There is no access to the Athletics facility available for these appointees unless the sponsor or department pays the fee structure as directed by Athletics. If payment is made, then an Athletics access card is prepared by Athletics.
Employees who are not entitled to a staff card, but require access to labs and buildings where a card reader is installed, will need to apply for an affiliate card with Campus Safety Services.
Make sure to deactivate your Campus Card quickly – you can always reactivate it again. Deactivating your card protects your money and meal plan and prevents it from being used at other campus facilities.
If you really can’t find it, then you can pay to replace it. Any money and meal plans will transfer to the new card automatically.
Once your card is replaced, the old one will not work and cannot be re-activated. The replacement fee is non-refundable.
If you lose your Campus Card outside our office hours, you have to make arrangements with the staff at The Caf to allow you to eat. You will need to visit the Residence Reception Desk to ask about accessing your room.
Money that comes with residence meal plans is divided by term. This means that about half the money is added in September, and the rest is deposited in January. Please note that the amounts deposited are not equal, as they are pro-rated by the number of days in each term. Thus, if the fall term is longer, you will receive more money for this term.
If you are eligible for a Campus Card, you can check the Web Card Centre for details on what doors you have access to (under “Access Privileges”). If you don’t see a location listed that you believe you should have access to, contact your departmental administrator.
We’ve had some users experience the following problems when adding a cell phone as a notification method:
“Failed to load data” error message: if you see this message, try either adding or removing dashes between the parts of your phone number (e.g. 613-123-4567 or 6131234567). It seems to depend on the cell phone provider as to which one works or not.
As part of the setup process, you should receive a text message with a confirmation code that you’ll have to enter into the Web Card Centre. If you don’t receive the code, again try either adding or removing the dashes from your phone number.
We suggest you set your notification amount at something slightly higher than whatever you might spend on a big purchase day. This is because the low balance notification only happens one per day.
For example, let’s say you sometimes grab a coffee in the morning ($3), buy lunch ($10) and get a snack in the afternoon ($3). If all of these things happened in a single day, you’d have spent $16, so you should set your low balance notification amount to this amount or more. This way you’ll always have enough money on your card to cover your day’s purchases, and then receive a reminder overnight to top up your card!