Yes! If you just added a Chosen Name through Carleton Central, or legally changed your name with the Registrar’s Office (students) or HR (staff / faculty), you are entitled to a free replacement of your Campus Card and U-Pass!
Please allow one business day for the change to show in our system, and remember you will need to give back your old card(s) to get the new one(s).
Not all staff and faculty will immediately be eligible for a Campus Card. If you have accepted a casual or term position and require a card to access spaces where a card reader is installed, please see “Affiliates” below.
Grant appointees, Adjunct Professors, and Research Associates do not receive a Campus Card. You can arrange for library access directly with the library by presenting a letter of introduction from their sponsor or department. There is no access to the Athletics facility available for these appointees unless the sponsor or department pays the fee structure as directed by Athletics. If payment is made, then an Athletics access card is prepared by Athletics.
Employees who are not entitled to a staff card, but require access to labs and buildings where a card reader is installed, will need to apply for an affiliate card with Campus Safety Services annually. Please note that if you are also a Carleton alumnus/a you will instead receive an Alumni card (see above).
Please note that you may NOT send someone else to pick up your card, and copies or images of government ID are not acceptable.
Your first card is free, and you get a free replacement when it expires (check the date on the back of your card). Replacement cards due to loss or damage cost $19.00 (taxes included), and once a card is replaced your old one will no longer work. This fee is not refundable.
Anyone who is eligible for a Campus Card can get a replacement card with an extended expiry date at no charge from the Campus Card office. Free replacements are available starting the month your card will expire – check the back for your expiration date!
While hair coverings worn daily as religious observation is allowed, your Campus Card must have an unveiled photo (i.e. your full face must be visible). Individuals must also present valid government issued photo identification (unveiled).
Persons who wear a niqab or burka should visit the Campus Card Office, and a female staff member will photograph and verify the individual’s identity in a private room. To ensure that there is female staff member available we encourage that an appointment be scheduled in advance by contacting firstname.lastname@example.org.
Before submitting a new photo, please read the email you received in full. Please do not submit a rejected photo more than once – it will continue to be rejected.
If you need more help understanding the requirements, try reviewing our infographics! Remember this is an official identification. We’re sure you look great in your favourite photo, but it may not be a good fit for your Campus Card.
Cropped too Close (TIP: Our photos are SQUARE. You have to leave enough space on the sides of your face to allow for square cropping to include the area from over the top of your head to your shoulders.)
Make sure to deactivate your Campus Card quickly – you can always reactivate it again. Deactivating your card protects your money and meal plan and prevents it from being used at other campus facilities.
If you really can’t find it, then you can pay to replace it. Any money and meal plans will transfer to the new card automatically.
Once your card is replaced, the old one will not work and cannot be re-activated. The replacement fee is non-refundable.
If you lose your Campus Card outside our office hours, you have to make arrangements with the staff at The Caf to allow you to eat. You will need to visit the Residence Reception Desk to ask about accessing your room.
Money that comes with residence meal plans is divided by term. This means that about half the money is added in September, and the rest is deposited in January. Please note that the amounts deposited are not equal, as they are pro-rated by the number of days in each term. Thus, if the fall term is longer, you will receive more money for this term.
We’ve had some users experience the following problems when adding a cell phone as a notification method:
“Failed to load data” error message: if you see this message, try either adding or removing dashes between the parts of your phone number (e.g. 613-123-4567 or 6131234567). It seems to depend on the cell phone provider as to which one works or not.
As part of the setup process, you should receive a text message with a confirmation code that you’ll have to enter into the Web Card Centre. If you don’t receive the code, again try either adding or removing the dashes from your phone number.
We suggest you set your notification amount at something slightly higher than whatever you might spend on a big purchase day. This is because the low balance notification only happens one per day.
For example, let’s say you sometimes grab a coffee in the morning ($3), buy lunch ($10) and get a snack in the afternoon ($3). If all of these things happened in a single day, you’d have spent $16, so you should set your low balance notification amount to this amount or more. This way you’ll always have enough money on your card to cover your day’s purchases, and then receive a reminder overnight to top up your card!
It is possible for a group to lose booking privileges if they do not adhere to the rules outlined in the policy. Notice of any suspension is provided by email to the individuals who have made booking requests for that group in the same academic year.
The Risk Management process is not managed by the Campus Card Office. We advise that groups start their booking at least one month in advance if Risk Management is required. It is the group’s responsibility to comply with the Risk Management process, and an event may not proceed without successful approval being granted via the above form.
More than 50 people attending
Features a speaker from an external organization
Includes any activity that holds potential risk to persons or property (throwing objects, sports or physical games, etc.)
Held outside normal business hours (8:30 am – 4:30 pm, Monday – Friday)
Submit bookings at least 10 business days in advance to guarantee consideration. Where further correspondence is necessary for clarification or request adjustments, this process will be delayed.
Where Risk Management approval is required, we advise groups to begin the process at least one month in advance to avoid disappointment.
We will accept day-of booking requests in person only when space has become available due to a cancellation or no-show. Please note that a full time staff member must process this request at their full discretion.
If your plans change, please reply to your approval email no later than 8:30 AM:
the business day before a table booking, or
five business days before a section booking.
Not cancelling a booking in advance of these deadlines or not arriving for your booking without notice (no-shows) can result in suspension of booking privileges and, in some cases, a fine. See the policy for more details.
Please note any food or beverage you would like to have at your event in the booking form to avoid disappointment.
Any food or beverage that requires temperature control (hot or cold) and/or contravenes the Commercial Activities policy is not permitted. If you would like to have temperature controlled food, it may be ordered through Dining Services.
Groups may only fundraise in the Galleria if they have an approved booking at that time, and subject to approval by the Campus Card Office.
Fundraising activities should not include sale of any commercially produced goods (i.e. t-shirts). Bake sales, event ticket sales, and silent auctions are examples of approved activities, provided they do not contravene any other university policies.
Groups are allowed to play music during their booking, but be aware that there is a noise limit in effect at all hours.
There is a decibel reader posted next to the Campus Card Office, which will light up red if the noise limit is exceeded. Not adhering to the noise limits can result in cancellation of current and / or future bookings, as well as a fine. Please see the policy for full details.