Visit the Campus Card Office

Please note that due to the COVID-19 pandemic, processes and hours of operation are subject to change without prior notice. While we make every attempt to minimize disruptions, please review the relevant website(s) immediately before coming to campus to access any service.

Please check for service outage notifications before travelling to campus. All customers must use the QLess system to arrange their visit. Walk ups are not permitted.

I need to RETURN my U-Pass

You do NOT need an appointment or to join our virtual line to return your U-Pass. Please use the drop slot at 407 UC any time the University Centre is accessible.

You will receive a confirmation email within three business days when the Campus Card Office reopens. If you become ineligible or opt out of your U-Pass after picking up or renewing, you MUST return your card to receive a pro-rated refund.

I need to RENEW my U-Pass

Students who are eligible to renew will receive an email notification. You do NOT need an appointment or to join our virtual line to renew your U-Pass.

Please note the building access hours and U-Pass program important dates before coming.

Students who plan to opt out or become ineligible should NOT renew their card.

I am Not in Ottawa – Do I Need a Campus Card?

Students who are not accessing on-campus resources (Athletics, Library, door access to Residence or labs) do NOT need to pick up a Campus Card.

If you are picking up your card(s), please check our current process. We strongly urge new students, staff, and faculty to review the Get Your Campus Card page in advance to verify eligibility and submit a photo. If applicable, we will provide eligible students with their U-Pass at the same time.

Visit the Campus Card Office

The Campus Card Office uses a line management and appointment booking system (QLess). You MUST use this system to join our virtual line the same day (only while we are open). The system will automatically close the line if it will take until closing to help all customers.

Visit us with QLess

Hours of Operation

Report a Problem with QLess

When it’s your turn

Receive a text notification.
Head to the 4th floor University Centre – remember your mask!
Check in!

Text Commands

Reply any time to communicate with us while you wait in line!

H Request help
M Request more time
S Check your status
L Leave the line
C Cancel your appointment
N# Request your estimated wait time
J Re-join the line if you accidentally left or arrived late

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