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FAQ

Questions

Table of Contents

1. How do I change the Staple Cartridge?
2. How do I add the departmental printer to the printer list on my computer?
3. How do I create or change my PIN?
4. How do I change the orientation of legal-sized scans?
5. If I swipe my Campus Card at a dept device, am I personally being charged?
6. How do I automatically staple my print job?
7. How do I print confidentially?

Do you have a question not covered on this site?

Then ask us! Email us at departmentalprinters@carleton.ca.

How do I change the Staple Cartridge?

You can order new staples by calling 1-800-263-4410.

To remove the old staple cartridge, slide open this section of your device by pressing the gray button and sliding left:

Image showing how to open the MFD to access the staple cartridge

Then you will see this blue tab (note: if you do not see the blue tab, close the compartment and re-open it). Pull on the blue tab and the staple cartridge will come right out.

Highlighting the staple cartridge location
Image of the staple cartridge

To remove the empty cartridge and add a new one, put your fingers on each side (where the arrows are) pinch and pull up. The cartridge will pop right off and you can add the new one.

Then put the blue tab back in its spot and close the compartment.

How do I add the departmental printer to the printer list on my computer?

To add a printer to your Windows 10 computer, complete the following steps:

  1. Go to your Settings (press the Windows button and click the gear icon in the lower left corner), click on Devices, and select Printers & Scanners
    • Click the “Add a printer or scanner”
Image of the add a printer button in Windows settings
  1. Next, find your printer on the list that appears. Generally, all printers follow a standard naming convention of “ps”+”building abbreviation”+”Floor&Room Number”+(optional if there is more than one printer in the room)”a,b,c,d,etc.”.
    • For example, a printer located in room 1211 in Dunton Tower would have the name “psdt1016”. The second printer in room 202 in the Architecture Building would have the name “psaa202b”.
  2. If your printer name does not appear on the loaded list, scroll to the bottom and select “The printer that I want isn’t listed”
Image of the "the printer that I want isn't listed" button in Windows settings
  1. Under “Find a printer by other options”, choose “Select a shared printer by name” and add your printer in the following format. If you enter “\\printers\ps”, a complete list of departmental printers should appear. Select the one you want, then select “Next”.
Image of where to type in the printer name in Windows settings

To add a printer to your Windows 11 computer complete the following steps:

  1. Go to your Settings (press the Windows button and click the settings/gear icon), click on Bluetooth & Devices, and select Printers & Scanners. Click the “Add Device” button.
  2. Next, find your printer on the list that appears. Generally all printers follow a standard naming convention of “ps”+”building abbreviation”+”Floor&Room Number”+(optional if there is more than one printer in the room)”a,b,c,d,etc.”. For example, a printer located in room 1211 in Dunton Tower would have the name “psdt1016”. The second printer in room 202 in the Architecture Building would have the name “psaa202b”.
    If your printer name does not appear on the loaded list, scroll to the bottom and select “Add a new device manually”
  3. Under “Find a printer by other options”, choose “Select a shared printer by name” and add your printer in the following format. If you enter “\\printers\ps”, a complete list of departmental printers should appear. Select the one you want, then select “Next”.
  4. Your printer should then be added!

If you are still unable to find your departmental printer, please contact the Information Technology Services Help Desk at extension 3700, or by email at ITSServiceDesk@Carleton.Ca.

How do I create or change my PIN?

Below is the link that will let you create a PIN in case you forget your Campus Card to log into your new printer/copier:

http://cuonthego-user.carleton.ca

Click the link and log in using your MyCarletonOne credentials.

Image of the CU on the GO login screen

. Your Banner ID should be saved under “ID NUMBER” and your 4-digit PIN under “ID PIN”

Image of the settings page where you can change your CU on the GO PIN.
Image of MFD screen highlighting the button to change page orientation
Image of MFD screen highlighting the "original settings" button
Image of MFD screen highlighting the "application" button
Image of MFD screen highlighting the buttons to change page orientation

If I swipe my Campus Card at a dept device, am I personally being charged?

No! How payment is handled depends on the department you work for, but rest assured that your personal account will not be charged.

How do I automatically staple my print job?

Want to print a document with multiple pages, and have them automatically stapled together? Here’s how!

  1. Select File and Print on the document
  2. Click Printer Properties
  3. Under the Finish tab, choose Staple
Image of printer properties in Windows, highlighting the button to enable stapling.

How do I print confidentially?

Confidential Printing lets you send a print job to our devices that won’t start printing until you release the job directly at the printer. This way, you’ll be there to pick it up as soon as it’s done, so no one else can see it. Please click here to see instructions on how to set up and use this service.

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