The Office of Quality Initiatives provides support to the University community with a variety of associated serviceson an ‘as-needed’ basis.
These services are typically used for specific purposes and target an explicit issue or subject matter.
- Best Practice Research
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Researching best practices from other universities or organizations. Best practices are processes and/or practices that have resulted in excellent performance and can be used to generate ideas for improvement in other organizations. In conjunction with our clients, the Office of Quality Initiatives will collect original or existing research on a specific topic/issue and facilitate the discussion on how best practices can be incorporated into your department.
- Focus Groups
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Facilitating independent focus groups by asking a series of questions based on the requirements of our clients to improve a level of service, determine the needs of the customer, and/or confirm their level of satisfaction.
- Quality Coaching
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One-on-one mentoring for experts who have led quality initiatives in the past (e.g. benchmarking, process review) and could use some advice on how to apply those tools elsewhere in their department.
- Quality Consultation
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Unsure of what tools are right for you? Schedule a meeting with the Office of Quality Initiatives to discuss the issue(s) your department is trying to address and we can advise you a course of action that meets your needs, given the support mechanisms across the university, not just the services available through the Office of Quality Initiatives.
To request a Customized Service, please contact quality@carleton.ca