Engagement and Support

The Office of Quality Initiatives is here to support the university community with a range of services, available whenever you need them. We customize our support to help with any specific issues or topics that come up.

Best Practice Research
We conduct research on best practices from other universities or organizations. Best practices are methods or techniques that have led to superior outcomes and can inspire improvements in other organizations. Working with our clients, the Office of Quality Initiatives gathers original or existing research on a specific topic or issue and aids in integrating these best practices into your department.

Facilitation Services

Our facilitation services are designed to make your meetings, workshops, and group discussions run smoothly and effectively. We help guide conversations, keep everyone on track, and ensure that all voices are heard. Whether you’re tackling complex projects or brainstorming new ideas, our experienced facilitators create a productive environment where your team can focus on achieving your goals.

Focus Groups
We run independent focus groups with customized questions designed to improve service levels, understand customer needs, and measure satisfaction.

Quality Coaching
We provide one-on-one mentoring for professionals who have led quality initiatives, like benchmarking and process reviews, and are looking for advice on applying these methods within their department.

Quality Consultation
If you’re uncertain about which tools are suitable for your needs, reach out to the Office of Quality Initiatives to book a consultation. We’ll discuss the challenges your department faces and recommend a plan of action that aligns with your needs, leveraging support mechanisms available throughout the university, not limited to the services we provide.