Our Impact
2025-2026
2025-2026 Impact
The Office of Quality Initiatives plays a pivotal role in fostering continuous improvement and excellence across the university. While the true impact of our work often unfolds over the long term, the following numbers provide a glimpse into the range, volume, and depth of our efforts.
Customized Facilitation
We offer customized facilitation for retreats, workshops and meetings, tailoring our approach to your goals to ensure a productive and engaging experience.
10 Requests
14 Sessions
200+ Participants
including faculty, staff, and community partners
[OQI’s] facilitation of a day long departmental ‘retreat’ was exceptional. [They] took the time to understand the department’s needs and issues, collaborated with us in preparing (and revising) an agenda, and led the discussions in a highly professional manner.
Evidence-Informed Planning and Decision-Making
OQI collaborates with stakeholders, conducts research, and gathers data to set goals and create actionable plans, ensuring decisions are well-informed and aligned with university objectives.
4 Formal Assessments/Reviews
75 Consultation Sessions
180+ Participants
including faculty, staff and external subject matter experts
Actionable Recommendations
to improve work culture, communication, collaboration, workflow and processes.
Organizational Development
Learning and Professional Development
Learning and Professional Development focuses on cultivating a culture of continuous improvement and growth. This includes tailored training programs, workshops, and resources designed to enhance skills and competencies across the university.
155+ Training Hours
1,000+ Registrants
I feel better prepared to navigate the relationship of manager to employee after this session. I liked the concrete resources, and also the simplicity of the way the information was presented.
Healthy Workplace
Healthy Workplace exists to support Carleton University in being a workplace where health and well-being are infused into every aspect of our work and community, where ultimately everyone can flourish.
58 Offerings
1,400+ Participants
77 Volunteers
710+ Volunteer Hours
[Healthy Workplace] fosters a supportive and respectful culture where I feel valued and heard, and there is a genuine emphasis on work–life balance. I have appreciated the wide range of wellness initiatives and resources that demonstrate Carleton’s commitment to employee wellbeing, as well as the strong sense of community and collaboration among colleagues.
Carleton Leader
Carleton Leader, developed by and for the university, aims to build leadership capabilities that foster positive work environments and embrace innovative practices. This initiative positions Carleton University at the forefront of excellence.
535+ Carleton Leaders
to date
95% of Respondents
felt they have improved networks and relationships
[Carleton Leader] made me realize my value as a leader…made me see myself as a leader… It helped me see ME in the role. It helped me identify my leadership and how I can use my strengths to improve.
CAUBO Leader
Carleton partnered with The Canadian Association of University Business Officers (CAUBO) to pilot a national leadership development program that strengthens leadership capacity, builds cross-sector networks, and equips higher education profes…
18 Pilot Participants
from mid- to senior administrative roles
18 Universities
across eight provinces and territories engaged
[CAUBO Leader] allows you to dig deep into yourself, engage in conversations with both yourself and other colleagues and truly inspires a broader but deeper meaning into what you bring as a leader.
Organizational Efficiency
We drive continuous improvement, focusing on creating streamlining processes from the customer perspective. Our tailored approach addresses the unique needs of each team, ensuring impactful and sustainable change.
18 Initiatives
35+ Units Engaged
100% of Respondents
agree/strongly agree that this work has led to positive changes
65 Participants
engaged in the new Process Improvement workshop series
[OQI] are wonderful colleagues and super helpful to have supporting these processes. Thank you!
Service Excellence Awards
The Service Excellence Awards celebrate the outstanding contributions of Carleton faculty and staff, fostering a culture of recognition, service excellence, and shared commitment to the university community.
260 Nominations
530+ Individuals Recognized
350+ Attendees
at the Service Excellence Awards Celebration
Strategy Development and Implementation
We partner with Faculties, departments, and teams to develop and align strategic and operational plans.
5 Initiatives