Our Impact
2024-25
2024-25 Impact
The Office of Quality Initiatives plays a pivotal role in fostering continuous improvement and excellence across the university. While the true impact of our work often unfolds over the long term, the following numbers provide a glimpse into the range, volume, and depth of our efforts.
Customized Facilitation
We offer customized facilitation for retreats, workshops and meetings, tailoring our approach to your goals to ensure a productive and engaging experience.
11 Requests
17 Sessions
146+ Participants
including faculty, staff and external subject matter experts
[OQI’s] facilitation of a day long departmental ‘retreat’ was exceptional. [They] took the time to understand the department’s needs and issues, collaborated with us in preparing (and revising) an agenda, and led the discussions in a highly professional manner.
Evidence-Informed Planning and Decision-Making
OQI collaborates with stakeholders, conducts research, and gathers data to set goals and create actionable plans, ensuring decisions are well-informed and aligned with university objectives.
6 Formal Assessments/Reviews
29 Consultation Session
50+ Participants
including faculty, staff and external subject matter experts
3 Formal Reports
enhancing policy, governance, workplace culture, and employee engagement
Organizational Development
Learning and Professional Development
Learning and Professional Development focuses on cultivating a culture of continuous improvement and growth. This includes tailored training programs, workshops, and resources designed to enhance skills and competencies across the university.
230+ Training Hours
620+ Training Participants
Healthy Workplace
Healthy Workplace initiatives at Carleton University promote positive physical and mental health, resilience, and work-life balance among faculty and staff. Through workshops, challenges, and resources, the community engages in a vibrant cult…
42 Workshops/Offerings
1,652+ Participants
Carleton Leader
Carleton Leader, developed by and for the university, aims to build leadership capabilities that foster positive work environments and embrace innovative practices. This initiative positions Carleton University at the forefront of excellence.
500+ Carleton Leaders
to date
95%
of respondents felt they have improved networks and relationships
Organizational Efficiency
We drive continuous improvement, focusing on creating streamlining processes from the customer perspective. Our tailored approach addresses the unique needs of each team, ensuring impactful and sustainable change.
18 Initiatives
19 Units Engaged
6,000+ Hours of Time Saved or Optimized
100%
of respondents agree/strongly agree that this work has led to positive changes
Service Excellence
We guide and assist clients in achieving Service Excellence by understanding customer needs and by determining the best strategy to meet or exceed customer expectations.
282 Nominations
420+ Individuals Recognized
415+ Attendees
at the Service Excellence Awards Celebration
Strategy Development and Implementation
We partner with Faculties, departments, and teams to develop comprehensive strategic and operational plans.
14 Initiatives
involving 35 academic units and 11 professional services
139 Consultations
2,000+ Student and 900+ Faculty and Staff Consulted
100%
of respondents noted OQI brought value and expertise in the process
[OQI] are wonderful colleagues and super helpful to have supporting these processes. Thank you!