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Our Impact

2024-25

2024-25 Impact

The Office of Quality Initiatives plays a pivotal role in fostering continuous improvement and excellence across the university. While the true impact of our work often unfolds over the long term, the following numbers provide a glimpse into the range, volume, and depth of our efforts.

Customized Facilitation

We offer customized facilitation for retreats, workshops and meetings, tailoring our approach to your goals to ensure a productive and engaging experience.

11 Requests

22 Sessions

400+ Participants

including faculty, staff, and community partners

[OQI’s] facilitation of a day long departmental ‘retreat’ was exceptional. [They] took the time to understand the department’s needs and issues, collaborated with us in preparing (and revising) an agenda, and led the discussions in a highly professional manner.

Evidence-Informed Planning and Decision-Making

OQI collaborates with stakeholders, conducts research, and gathers data to set goals and create actionable plans, ensuring decisions are well-informed and aligned with university objectives.

4 Formal Assessments/Reviews

30 Consultation Sessions

70+ Participants

including faculty, staff and external subject matter experts

Actionable Recommendations

to enhance processes, communication, collaboration, and work environments

Organizational Development

Learning and Professional Development

Learning and Professional Development focuses on cultivating a culture of continuous improvement and growth. This includes tailored training programs, workshops, and resources designed to enhance skills and competencies across the university.

175+ Training Hours

1,460+ Training Participants

40 Training Hours

specifically dedicated to Management Development

417 Participants

across Management Development offerings

I feel better prepared to navigate the relationship of manager to employee after this session. I liked the concrete resources, and also the simplicity of the way the information was presented...

Healthy Workplace

Healthy Workplace promotes positive physical and mental health, resilience, and work-life balance among faculty and staff. Through workshops, challenges, and resources, the community engages in a vibrant culture of well-being.

47 Workshops/Offerings

1,715+ Participants

I have participated in many healthy workplace events and it is a great initiative that has taught me a lot about self care, staying active and work life balance.

Carleton Leader

Carleton Leader, developed by and for the university, aims to build leadership capabilities that foster positive work environments and embrace innovative practices. This initiative positions Carleton University at the forefront of excellence.

525+ Carleton Leaders

to date

95% of Respondents

felt they have improved networks and relationships

[Carleton Leader] made me realize my value as a leader…made me see myself as a leader… It helped me see ME in the role. It helped me identify my leadership and how I can use my strengths to improve.

Higher Education Leadership Development

A pilot program, inspired by Carleton Leader, has been developed with The Canadian Association of University Business Officers (CAUBO), which will launch in the Fall of 2025. 

Organizational Efficiency

We drive continuous improvement, focusing on creating streamlining processes from the customer perspective. Our tailored approach addresses the unique needs of each team, ensuring impactful and sustainable change.

17 Initiatives

21 Units Engaged

$108K in Ongoing Savings

and $97K in one-time savings from four initiatives

100% of Respondents

agree/strongly agree that this work has led to positive changes

95% of Respondents

agree/strongly agree that the improvements have been sustained

5-Part Workshop Series

on Process Improvement developed and launched

[OQI] are wonderful colleagues and super helpful to have supporting these processes. Thank you!

Service Excellence

We guide and assist clients in achieving Service Excellence by understanding customer needs and by determining the best strategy to meet or exceed customer expectations.

282 Nominations

420+ Individuals Recognized

415+ Attendees

at the Service Excellence Awards Celebration

Strategy Development and Implementation

We partner with Faculties, departments, and teams to develop comprehensive strategic and operational plans.

9 Initiatives

involving 22 academic, 8 professional, and 1 research unit

1 External Initiative

Strategy Implementation Groups (SIGs)

To support the implementation of the Finance and Administration Strategy, OQI provided backbone support to four SIGs. These groups brought together 40 members from across the division, fostering cross-functional collaboration and innovation. Their efforts led to several impactful outcomes:

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