2024 Service Excellence Award Recipients
Congratulations to the 2024 Service Excellence Award Recipients!
Individual Recipients
Matthew Bacic
CUSERT, Campus Safety Services
Daniel Langlois
CUSERT, Campus Safety Services
Leslie MacDonald-Hicks
Office of Research Ethics
Susan McConnell
Registrar’s Office
Kevin McEwan
Office of Graduate Studies
Matthew Bacic has done an exceptional job at managing the individual development of every responder on our team. He handles this responsibility with exceptional professionalism, integrity, and a deep respect for everyone.
Daniel Langlois’s commitment to providing care to others has never wavered. He cares so highly about the mission of CUSERT that he holds himself and others to a very high standard.
Leslie MacDonald-Hick‘s strength is her deep commitment to Carleton, its students and its faculty, as well as those we do research with. There are many tensions in this, and Leslie navigates them with care and compassion.
Susan McConnell is the most passionate advocate for fairness with respect to student concerns. The welfare of the student is always her first concern.
Kevin McEwan’s leadership style brings out the best in our team. His calm, kind, and considerate demeanor has a very positive influence.
Betty Weiss Memorial Recipient
Payal Chadha
Civil and Environmental Engineering
Payal Chadha exemplifies service excellence as she is professional and goes beyond the call of duty to help in a very courteous and reliable manner. She always has a smile on her face and provides positive energy to our department.
Honorary Recipient
Melanie Dow
Office of Quality Initiatives
The Honorary Service Excellence Award is a prestigious recognition, having only been presented three times before. It honors those who consistently embody the Service Excellence Standards in all their work at the university. This year, we are proud to award it to Melanie Dow, in appreciation of her leadership and unwavering passion for inspiring Service Excellence throughout the Carleton community.
Innovative Change Initiative Recipient
Fireda Ahmed, Teri Amyotte, Leta Bourque, Christa Burnette, Karina Czechowski, Christie Esau, Magda Georgescu, Mariam Ismail, Staci Loiselle, Shannon McCloskey, Faisa Omer, Jonathan Pease, Daniel Peck-Abar, Grant Pell, …
Single Session Implementation Counselling Team
Implementing the Single Session Model has significantly reduced the amount of time a student waits to speak to a counsellor by prioritizing quick access to care when it is needed most. All first appointments are now with a counsellor; students are no longer required to go through an intake appointment and then wait 4-6 weeks for an appointment.
Team Recipient
Ariel Birkinshaw, Accessibility Institute, Mikaela Stevenson, Accessibility Institute, Jocelyn van Wynsberghe, Paul Menton Centre, Andrew Riddles, Web Services, Cathy Malcolm Edwards, Accessibility Institute
Accessibility Commons Website Team
In my almost two decades at Carleton, I have not witnessed the level of care and intention that the team had for the project. This was evidenced at each phase of the project and particularly with the continual commitment to ensure the voices and experiences of living/lived experience remained front and center in all the team did.