The Innovation category recognizes teams or individuals who bring new ideas to action and contribute to a better campus experience for students, faculty, staff and external partners. The innovation reflects the Carleton University Service Excellence Standards.

The outcome of the innovation is a better, more efficient, collaborative and effective way of working that has a positive impact. Innovation comes in many forms: creative process improvements, new or redesigned programs, progressive initiatives, and insightful approaches to challenges to name a few.