CSIT: IT Helpdesk

Regarding Adobe Creative Cloud licenses for BIT Students

Please note that for Bachelor of Information Technology students, Adobe Creative Cloud licenses are distributed and managed through Algonquin Collage, if you have any issues/queries please contact:

https://www.algonquincollege.com/its/about-contact-its/

Thank you for your interest in the Carleton School of Information Technology (CSIT) IT Helpdesk, please note that we are limited in the support we can provide, and we are focused on providing technical support that is directly related to the School of IT facilities.

Please use any of the following resources if you are:

Having any queries about School of Information Technology Programs and Courses?: Go to: https://carleton.ca/csit/contact/

or for Bachelor of IT, go to: https://bitdegree.ca/index.php?Program=BIT&Section=Contact
Having any issues/queries regarding your Carleton Email or MC1 Credentials?: Go to: https://carleton.ca/its/help-centre/accounts-and-passwords/
Having any issues setting up your Campus Card?: Go to: https://carleton.ca/campuscard/
Trying to connect to the Carleton Campus Wi-Fi?: Go to: https://carleton.ca/its/help-centre/wireless/
Having any queries about Carleton VPN access?: Go to: https://carleton.ca/its/help-centre/remote-access/
Having any queries about CU Virtual Desktop?: Go to: https://carleton.ca/cudesktop/
Having any issues/queries regarding Brightspace?: Go to: https://carleton.ca/brightspace/
Having issues with any general-purpose lecture hall?: Go to: https://carleton.ca/tls/contact-us/

Please note that while we are responsible for some PC Labs namely AP134, AP236, CB4105, CB4111 and ML153, the Teaching and Learning Services (TLS) are responsible for supporting the lecture halls such as AP132.
Wishing to know about on-campus printing services?: Go to: https://carleton.ca/theprintshop/
Wishing to find out about the Software available to you?: Go to https://carleton.ca/its/all-services/computers/site-licensed-software/
Having any issues with your Algonquin College provided credentials and software?: Go to: https://www.algonquincollege.com/its/about-contact-its/

Contacting our Helpdesk

Please be aware that we maintain the following PC labs:: Azrieli Pavilion AP134

Azrieli Pavilion AP236

Canal Building CB4105

Canal Building CB4111

MacOdrum Library ML153

If you have found an issue with a PC lab computer, you may make a report here: https://csit.carleton.ca/report/

IT Helpdesk Contact Information

Our standard operating hours are 8AM-4PM, Monday to Friday and our office can be found at Azrieli Pavilion AP232A.

You may reach out to us via our email: CSIT-Helpdesk@cunet.carleton.ca and we will get back to you as soon as possible