How to print from your iOS device

  1. Connect your iOS device to CU Wireless using your My Carleton One username and password.
    1. Help Topics:
      1. Click here for help connecting to CU Wireless
      2. Click here for help with My Carleton One
  2. Ensure you have money in the Convenience account on your Campus Card to pay for the print job
    1. Help Topics
      1. Click here to access the Campus Card web card centre to check your balance
      2. Click here to access the Campus Card online deposit system to add funds to your Convenience account
      3. I know I have money in my Convenience account, but the printer says I have $0
        1. There may be a hold on your Campus Card account, please contact the Campus Card office to ask if it can be removed.
  3. Select the ‘Share’ or ‘Print’ option from your document on your device
  4. Choose Print
  5. Choose ‘CUontheGO’ as your printer.
    1. Select your desired ‘Print Options’ (e.g. B&W/color, one-sided vs two-sided, etc).
    2. If your device doesn’t list CUontheGO as a printer option
      1. Confirm you are connected to CU Wireless
      2. Disable Private Relay if you are a Cloud+ user
        1. If you are an iCloud + subscriber using iCloud Private Relay to protect your privacy on your Apple devices, you will not be able to connect to CUontheGO printers. To print from an Apple device using Private Relay, toggle off Private Relay under iCloud settings, and CUontheGO will pop up as an available printer again.
      3. Wifi issues for iOS users
        1. We’ve had occasional reports of iPhones not being able to see the CUontheGO print service due to Wifi issues. Here’s how to fix it:
          1. Go to “settings”
            Click “general”
            Click “transfer or reset phone”
            Click “reset”
            Click “Reset network settings”
        2. Note an alternative and potentially less drastic way to reconnect to the printer might be to just force your device to forget the CU Wireless network (and then manually reconnect), but this has not yet been confirmed.
      4. iOS 17 – There is a known issue with older versions of iOS 17 that prevent it from finding CU on the GO. Version 17.2 of iOS corrects this issue, so updating your device should allow you to print to CU on the GO.
      5. Temporarily disable any firewall, antivirus, or privacy software you are running and try again
  6. Log in using your MyCarletonOne credentials. You will only have to log in the first time you use this system.
  7. Press ‘Print’.
    1. Your print job will now be sent to your personal CUontheGO print queue. Note that it can take a few minutes for your print job to be processed and appear in the print queue. The larger the file being sent, the longer it may take.
    2. Note that your print queue can be accessed at ANY CUontheGO device on campus.
  8. Go to any CU on the GO devices on campus, and swipe your Campus Card to log in
    1. The card reader is found on the right side of all CUontheGO machines.
    2. Alternatively, you can log in by typing your MyCarletonOne username and password in on the touchscreen of the printer
    3. Help topics:
      1. When I swipe my Campus Card, it says it’s unrecognized and I need to link it to my account. But when I enter my MC1 credentials, it fails.
        This likely means that your Campus Card is no longer readable by the printer, and you need to visit the Campus Card office. They will test your card, and if it’s the source of the issue, they will get you a free replacement. In the meantime, you can still log in by typing in your MC1 credentials (without swiping the card first) to print your document(s).
  9. Press ‘Access Device’ on the touchscreen
    1. Note that the access device screen also shows you your Campus Card Convenience account balance
  10. Press ‘Release’ on the touchscreen to access your print queue.
  11. Select the job(s) you want to print on the touchscreen
    1. Print job not showing? Here are common reasons why:
      1. If you submitted your print job within the past 5 minutes, your print job is still being processed by the print server. Log out, wait a few minutes, then log in again.
      2. Please ensure that the paper size used in the document and/or print driver is set to one of our 3 supported sizes (Letter, Legal, or Ledger/Tabloid). If you use a different paper size (e.g. A4, A3), it likely won’t appear in the print queue.
      3. Check if you are getting a “hold for authentication” error
        1. iOS and Mac devices seem to occasionally forget the users’ MyCarletonOne credentials, or the login credentials were entered incorrectly, but the systems don’t do a great job of alerting the user to the problem.
        2. To resolve this error, press the refresh button on the print job in the print queue:Type in your correct MyCarletonOne username & password:
      4. If you submitted your print job more than 12 hours ago, please note that all unprocessed print jobs are cleared from the queue after 12 hours. Resubmit the job and it should appear again.
      5. You may be using a non-supported file type. Here are the file types supported by our system:
        • Microsoft Office (doc, docx, xls, xlsx, ppt, pptx)
        • Adobe PDF
        • Image files (JPG, GIF, PNG, BMP, TIFF)
        • Web pages (HTML, HTM)
        • Text files (txt, rtf)
        • OpenOffice (.odt, .ods, .odp)
  12. Press ‘Print’ and your document will appear shortly!
    1. Did nothing happen when you tried to print your document?
      1. Confirm your document is set up in a supported paper size. CU on the GO printers all stock 8.5×11 (letter), 8.5×14 (legal), 11×17 (ledger/tabloid) paper sizes, which are standard North American paper sizes. If your document is set up on a different page size (such as A4 or A3), the document may not print, despite appearing in the print queue.
      2. Please note that your document will not print if the file is set to “read only”, is password protected, or if the file is in Microsoft’s “Protected View”. Click the links for possible solutions.
      3. Please note that you will not be charged for print jobs that don’t actually print. If you feel that you were incorrectly charged, you can request a refund via the form found on our support page.

Basic Troubleshooting Steps

If you’re having problems with a specific CU on the GO printer, such as it being out of paper, having a paper jam, being out of toner, or not powering on, the simplest and quickest solution is to try using a different CU on the GO device on campus. See our locations page to find the next closest device to you!

You can also visit our troubleshooting tips page for a more complete list of common issues when printing.

I need help!