Employee & Family Assistance Program

Personal problems can affect the lives of employees both at home and at work.

Carleton’s Employee & Family Assistance Program (EFAP) is a free comprehensive program that is available to support faculty, staff and their families. EFAP’s short-term counselling services are confidential and include the following:

24/7 Access and Crisis Support
- 1.800 Voice and TTY accessible from anywhere in North America
- Multi-lingual
- Offers immediate crisis support and stabilization, crisis counselling, assessment, and referral services
Personal Counselling
- Effective short-term, professional counselling for individuals, couples, and families
- Available as telephone, e-counselling, or video sessions
- Able to address a broad range of mental health issues and concerns that include anxiety, depression, stress, traumatic experiences, family and parenting concerns, relationship challenges, substance use concerns and addictions, grief/loss, struggles with change or life transitions, and more.

Service is provided by the Family Services à la famille Ottawa, a private, non-profit agency which has served the Ottawa-Carleton community for over 90 years. It is staffed by professional counsellors and allied professionals who are trained to deal with a wide range of family and individual problems. Family Services à la famille Ottawa is a member agency of the United Way.

For immediate, confidential assistance:

Log in at FSEAP.ca to learn more about the services and contact numbers specific to your organization, access online resources, or submit a service request.

Or, call 24/7/365 toll-free*

Telephone: 1-800-667-0993
After Hours Emergencies: 1-844-720-1212