Adding a Shared Mailbox to Webmail

These instructions explain how to access a shared mailbox using Outlook Web App (OWA) so that it appears in the left navigation pane each time you sign in.

Note:
You must already have permission to access the shared mailbox before it will appear or be added.

---

Add a Shared Mailbox to Outlook Web App

1. Sign in to Outlook Web App using your staff email address:
   MC1username@cunet.carleton.ca
2. In the left navigation pane, right-click Folders under your primary mailbox.
3. Select Add shared folder or mailbox.
4. In the Add shared folder or mailbox dialog box:
   • Enter the name or email address of the shared mailbox
     (for example: departmentname@cunet.carleton.ca)
   • Select Add
5. The shared mailbox and its folders will now appear in the left navigation pane whenever you open Outlook Web App.

---

Sign In Directly to a Shared Mailbox (Optional)

You may also sign in directly to a shared mailbox using the following format:

https://outlook.office.com/owa/mailboxname@cunet.carleton.ca

When prompted:

• Authenticate using your staff username@cunet.carleton.ca
• Complete multi‑factor authentication (Azure MFA) if required

---

Send Email From a Shared Mailbox (Webmail)

1. Select New mail above the folder list.
2. In the new message window, open the Options menu.
3. Enable Show From.
4. Select the shared mailbox from the From drop-down list.
5. Compose and send your message as usual.