Archives: News

Friday, March 27, 2020

MediaSpace Outage Resolved

Kaltura MediaSpace services availability incident has been observed on March 26th, between 7:40 PM and 8:50 PM (UTC). The root cause for it was identified as storage issue on one of our data servers. The engineering team had acted in real time and implemented clean-up and replication steps to restore full service functionality. Kaltura’s... More

Wednesday, October 30, 2019

WARNING – TechSmith Relay Discontinued at End of 2019

As of December 31, 2019, TechSmith Relay will no longer be available to faculty or students at Carleton University. TechSmith Corporation is discontinuing all of its self-hosted Relay products, including its Relay Recorder (screen recording tool) and its mobile app Fuse. As a result, Carleton will no longer be providing support for TechSmith Relay... More

Thursday, March 8, 2018

Resolved! Camtasia Relay/Capture Server Outage

The Camtasia Relay/Capture Server outage has been resolved. As of 4 pm March 8, service has been fully restored. If you have questions or concerns please reach out to edtech@carleton.ca or call... More

Wednesday, February 21, 2018

Server is undergoing system maintenance

Notice to all Carleton Capture users, The Capture system is currently undergoing maintenance and an upgrade and will be unavailable to process new videos until this upcoming Monday morning. This outage only affects the processing of new videos. Any video that you had previously uploaded will continue to work as normal. Any video that... More

Tuesday, November 29, 2016

Capture down due to network issues

Capture is down due to the network issues experienced at Carleton today. At this time, we don't have an estimate of when the service will be back up and running. We will provide any updates as they become... More

Monday, September 19, 2016

Relay server has been upgraded

On Friday, Sept. 16, we upgraded the Capture server. There is now a new version of the Camtasia Relay Recorder application available for download. For best results, please install the latest version. If you have any questions, please email... More

Friday, October 2, 2015

Relay Upgraded to Version 5.0.5

We have just upgraded the Capture server to address a problem Mac OS X version 10.10.5 users were having and add some new features (see the end of this message for more details). The next time you open the Capture (TechSmith Relay) application installed on your computer, it will ask you to download the... More

Friday, September 18, 2015

Capture Bug With Mac OS X Version 10.10.5

There is currently a bug with Camtasia TechSmith Relay (Capture) affecting Mac users who have upgraded to most recent Mac OS X version 10.10.5 resulting in recordings only showing a black screen.  We are working to address the issue as soon as possible but  for the short term we would recommend to hold off on... More

Friday, December 12, 2014

Capture Workshop – December 18, 2014

When: December 18, 2014 Time: 1:00 PM - 2:00 PM Location: Dunton Tower Room: 422 Cost: Free Want to learn how to make screen recordings? Interested in flipping your class or exploring a more blended approach to your course? Then head to our Capture Workshop on Dec. 18 to find out how Capture can... More

Tuesday, November 18, 2014

Update Your Software

We recently updated our version of Relay and so should you. Click on the Download button applicable your operating system (Mac or Windows). Open the file you downloaded and follow the onscreen instructions to install the updated version of Relay. If you are using the mobile recorder to Capture Video With Your Mobile Device Camera you... More

Wednesday, February 26, 2014

Available in ALL Carleton classrooms

All classrooms at Carleton are Capture ready! We are happy to announce that in addition to the 36 classrooms (listed below) that are fully equipped and provide a turnkey solution for Capture, the remaining 102 electronic classrooms on campus all contain the Capture software, instructors just need to borrow a wireless microphone from Classroom... More

Wednesday, August 7, 2013

Avaliable in 36 Classrooms

Capture is installed in the following 36 classrooms and we are adding more all the time. AT101 AT102 AT301 AT302 AP132 KMTH LAC164 MC5050 MC2000 ME3275 ME3380 ME4494 ME4499 SA303 SA304 SA306 SA404 SA506 SA517 SA520 SA624 SC103 SP100 SP435 TB208 TB238 TB240 TB340 TB360 TB342 TB446 TB447 UC180 UC182 UC280 UC282 If you... More

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