The number one cause for issues with Zoom is internet speed. You can test your internet speed at Web-conferencing takes a significant amount of bandwidth. If you’re experiencing internet issues, try muting your microphone or disabling your webcam. Still, there are minimum requirements for accessing Zoom:

  • OS: Windows 10, 8, 7, macOS X 10.9, Ubuntu 12.04, iOS, Android, BlackBerry
  • Memory: 2 GB RAM
  • Processor: Single Core 1 GHz+
  • Bandwidth: 1.5 Mbps upstream and 1.5 Mbps downstream for group calling (720p HD video)
  • Connection: Broadband wired (Ethernet — preferred) or wireless (3G or 4G/LTE)
  • Hardware: Computer or mobile device, headset or earbuds, webcam

Need more details? Check out the full list of system requirements for using Zoom on your desktop and mobile device.

These are the minimum requirements, which means that you might still experience technical dificulties. Even with fast enough download speeds, long ping times can indicate an unreliable connection. To increase your internet speed, you can try the following:

  • Connect to your router using an ethernet cable.
  • Close all other applications and browser tabs.
  • If Wi-Fi is a must, ensure no other devices are connected to the Wifi.
  • Consider investing in faster internet packages through your service provider.

Still having issues?

Are you still having issues with your Zoom account? Please fill out this form with as much detail as you can to help us find the issue.