Dealing with Difficult Behaviours

• In-person event
• 506, Tory Building, Carleton University
• 1125 Colonel By Drive, Ottawa, ON, K1S 5B6
• Cost: Free

• Contact
• Rebecca Drodge, learninganddevelopment@carleton.ca

Almost every organization has people whose personality, behaviour, attitude, work habits or other characteristics present an occasional or frequent challenge for those around them. This workshop will provide you with practical tools and skills to handle difficult people whether or not you have sufficient positional authority.

In this workshop, you’ll learn to distinguish between various types of difficult behaviour, and choose responses that have a high probability of succeeding rather than escalating a difficult situation. Develop analytical skills, specialized communication, confronting skills, interpersonal negotiating, coaching, plus stress and conflict management strategies.

By the end of this workshop, you will be able to:

• Identify your own natural behaviour style
• Identify “difficult behaviours”
• Explore the reasons why a person may be difficult
• Handle your personal anger and that of others
• Understand aggressive, assertive, and passive behaviours
• Deal with negative behaviours
• Understand the importance of communication when dealing with a person with difficult behaviours

Registration

Registration is available through Carleton Central. Under the Employee Services tab click on Learning and Professional Development, then select Workshop Registration followed by All Workshops. You will receive a calendar invitation to confirm your registration.