Amazon Lockers are Coming to Campus!

Pick up your packages on campus, on your schedule

Carleton University is introducing two new Amazon pickup lockers on campus. The “campus” lockers are located outside of the Nicol Building, under the west-facing overhang outside of Bridgehead, and the “residence” lockers are outside of Teraanga Commons, facing south towards Glengarry House. These lockers will make receiving Amazon packages faster and more convenient!

Using an Amazon locker for your packages has several advantages:

1. Speed: Direct-to-locker shipping gets your package in your hands an average of 1–5 days sooner, meaning you can pick it up as soon as it arrives on campus, rather than waiting for Mail Services to deliver it to your department.
2. Accessible Anytime: The lockers are accessible 24/7, meaning you can pick up your package whenever it’s convenient for you.
3. Improved service efficiency. Redirecting Amazon package volume to lockers allows the Mail Services team to provide better regular mail support to campus departments.

Here’s how to use Amazon pickup to easily get your packages on your schedule:

1. Add the locker to your address book: Add the Amazon locker location to your Amazon account (links coming soon once lockers are live).
   • Nicol Building
   • Teraanga Commons
2. Check out: During checkout, select your saved locker as your delivery address.
3. Pick up: After you receive your delivery confirmation that your order is in the locker, go to your campus pickup location and get your package!

Students can forward the Commons locker location to their parents so they can send your Amazon packages there, too!

Here are some handy Amazon “How To” documents:

• Order to an Amazon pickup location
• Ship to a Pickup Location
• Collect a package at an Amazon locker

Need Help with the Lockers?

• What if a customer has a question or issue about Amazon Locker? Amazon prides itself on providing exceptional customer service. With that in mind, please direct ALL customer-related issues or questions to Amazon’s 24/7 customer service line at 1-877-346-6244.
• What if the Locker isn’t working? If you want to report an issue with the Locker, please contact Customer Service at 1-877-346-6244.

FAQs

Why is the university implementing Amazon lockers?  

Amazon order volume to campus has increased significantly in recent years, and Amazon delivery drivers are unable to deliver it to specific departments. Mail Services is essentially acting as the middleman for these deliveries. Direct-to-locker shipping gets your package in your hands an average of 1–5 days sooner. 

Where are the lockers located?  

The “campus” lockers are located outside of Nicol building, under the west-facing overhang, near the Bridgehead. The “residence” lockers are located outside of Teraanga Commons, facing south towards Glengarry House.

What happens if I don’t select the locker option?  

If a locker is not selected at checkout, packages will be delivered to Mail Services at Carleton, even if your specific office is listed at the delivery location. If you wish to pick up your package in person, you can now do so at the Mail Services office, located at 102 Pigiarvik (please bring your package info, including tracking number). Otherwise, we’ll deliver your package to your department’s locker bank in the coming days. We are typically only able to visit each locker bank once or twice per week, meaning that you could be waiting up to 5 business days before your package could be delivered by Mail Services.