Looking for a missing package?

Please note that it can take Campus Mail Services up to 7 business days to process and deliver any packages they have received, while the Residence Mailroom processes mail within 2 business days.

If your package has been marked as delivered in the past few days, we request that you wait at least 2 business days before completing this form, unless your package is urgent/time sensitive (e.g. medication, temperature-sensitive, live animals, etc.).

Note that this form is shared between Mail Services and the Residence Mailroom.

Missing Package Form

About You

What's your Name?(Required)

First Last

What's your phone number?(Required)

Country Phone Number

What's your email?(Required)

What's your primary relationship to the university?(Required)

Residence Student

Non-Residence Student

Staff/Faculty

Other

About Your Package

On what date did your package arrive at Carleton?(Required)

If available, what time did your package arrive?

Who delivered your package?(Required)

Please provide the tracking number for your order:

Who is meant to be the recipient of the package?(Required)

My name, as above

Other

What address was used for the package?

I.E. where was the package supposed to be delivered to?

Street Address Address Line 2 City Province Postal Code

Does the package contain any time-sensitive goods?(Required)

E.G. Medication, temperature-sensitive products, animals, etc.

Yes

Unknown

If available, attach any documents (e.g. images, tracking information, receipt, order information, etc.) related to your package

I.E. if you received images of your package at Carleton as proof of delivery, attach them here.

Drop files here or

Max. file size: 15 MB.

Other Information

Is there anything else you can tell us to help us find your package?