OQI advances a culture of continuous improvement that supports Carleton’s strategic goals. We create opportunities to collaborate, innovate, and develop in order to encourage learning, facilitate engagement, and build community. We believe in living by Carleton’s Service Excellence Standards. You can find our updated, tailored Service Excellence Standards here.

All Services provided by the Office of Quality Initiatives are supported by the Organizational Excellence Steering Committee.

Our Principles

  • We focus on understanding and meeting customer (students, faculty, staff, stakeholders) needs.
  • We are committed to organizational excellence.
  • We emphasize the people aspect of making change successful.
  • We work collaboratively; we recognize that partnerships (internal and external) are the key to our success.
  • We foster creativity, innovation, and involvement through effective use of our services.
  • We work with others to inspire and encourage these principles.