The Office of Quality Initiatives have facilitated a number of previous Benchmarking projects:

2017
  • Corporate Sponsorship (In progress)
  • Faculty of Public Affairs Research Centers (In progress)
  • Student Retention in the Faculty of Arts and Social Sciences (In progress)
2015
2014
  • Science and Engineering Co-op – Faculty of Science, Faculty of Engineering and Design
  • Conference Services Benchmarking – University Services
2013
  • Supporting the Success of Transfer Students – Office of the Vice-President (Students & Enrolment)
2012
  • Electronic CV – Provost and VP (Academic), VP (Research & International)
  • Graduate Student Services – Faculty of Graduate and Postdoctoral Affairs
  • Environmental Health & Safety – Facilities Management & Planning
2011
  • Science Learning Communities – Faculty of Science
  • Career Services – Co-op and Career Services
2010
  • University Web Services – University Communications
  • Centralized Space Booking – University Services
  • Student Communications – Office of the Associate Vice-President (Students & Enrolment)
2009
  • Integrated Science Institute (ISI) – Faculty of Science
  • Improving the Engagement of Science Students – Faculty of Science
  • Health and Counselling Services – Health and Counselling Services
2008
  • Exam Scheduling and Delivery – Examinations Services, Registrar’s Office
  • Email and Network Storage Allocation – Computing and Communications Services
2007
  • Employee Recognition and Wellness Benchmarking Project – Human Resources Scholarship Policy
  • Scholarship Policy Review Benchmarking Project – Student and Academic Support Services and Senate Awards Committee
  • Textbook/Coursepack Adoption Process Benchmarking Project – Bookstore
2006
  • Residence Maintenance and Operations Benchmarking Project – Physical Plant and Housing
  • Request to Access Business Courses Benchmarking Project – Sprott School of Business
2005
  • Awards Administration Benchmarking Project – University Advancement
  • Construction Benchmarking Project – Physical Plant
  • Parking Benchmarking Project – University Safety
2004
  • Athletics Facilities Security Audit Benchmarking Project – Athletics
  • Student Fee Payment Benchmarking Project – Department of Finance
  • Student Residence Application Benchmarking Project – Housing and Conference Services
2003
  • Custodial Services Benchmarking Project – Physical Plant
  • Time-to-Fill Benchmarking Project – Human Resources
Reviews 2003/04
  • Review of Administrative Support for Research – Vice-President (Research and International)
  • Review of Professional Credit and Non-Credit Courses – Vice-President (Academic)
  • Review of the School for Studies in Linguistics and Applied Language Studies (SLALS) – Dean, Faculty of Arts and Social Sciences
Process Redesign 1996-1998
  • Class Scheduling and Examinations (1998)
  • Student Records (1997)
  • Communications with Students (1997)
  • Student Payment Transactions (1996)
  • Acquisitions of Goods and Services (1996)
  • Payroll Redesign (1996)

For more information about these projects, contact benchmarking@carleton.ca.