What is Lean Process Review?

Lean is a continuous improvement methodology that understands value from the customers/clients/student perspective by focusing on improving processes that deliver value and reduce waste. OQI will customize a Lean Process Review to meet the needs of your team and support the transition to an improved process.

Benefits of a Lean Process Review

  • Results in clear efficient processes
  • Improves collaboration and communication
  • Enhances working relationships
  • Assists in achieving strategic goals


  • Understand the current process and the needs of the customers/clients/students.
  • Identify ways to improve the current process by focusing on steps that add value and removing unnecessary steps or waste.
  • Promote collaboration in cross-functional teams and recognize that all perspectives are valued.
  • Measure and communicate the impact of the changes to the process to the Carleton community.
  • Empower employees to find ways to continually improve processes and adopt a mindset of continuous improvement.

Lean Process Reviews

2021 Sick Leave/Accommodation HR – Benefits
2020 Ancillary Billing FMP – Admin Services
2019 Recruitment and Hiring HR – Talent
Undergraduate Documents UGR
Distance Exams EDC
Onboarding Campus Safety Staff CSS
2018 Convocation Senate
Payroll HR
Life Cycle of a Research Project OVPRI
Online Course Design EDC
Incoming Student Exchange ISSO
2017 Convocation Booklet DUC
Transfer Ownership of Construction Projects FMP
2016 Department Name Change ITS
Service Delivery Phase 2 Ottawa Police Services – Facilities and City of Ottawa
Service Delivery Ottawa Police Services – Facilities
2015 Donor Stewardship Advancement
Co-op Site Visits Co-op and Career Services
Construction Services FMP
Booking and Planning Conference Services
Application for 4908 Neuroscience
Exam Deferral RO
2014 FutureFunder Advancement
Job Evaluation HR
Banner Affiliate CCS/HR/FMP
Lost and Found Campus Card
2013 Fiscal Year End Finance
Incoming Student Exchange ISSO
Outgoing Student Exchange ISSO
2011 FMP Work Order FMP
Graduate RA Payment FGPA
Physical Security Safety
Student Payments Registrar’s Office
Recruitment and Hiring HR
2010 Student Registration Registrar’s Office
CCS Identity Management CCS
Transfer Articulation Admissions
2009 Graphic Services (Pilot) Graphic Services
Admissions  (Pilot) Admissions