What is Lean Process Review?

Lean is a continuous improvement methodology that understands value from the customers/clients/student perspective by focusing on improving processes that deliver value and reduce waste. OQI will customize a Lean Process Review to meet the needs of your team and support the transition to an improved process.

Benefits of a Lean Process Review

  • Results in clear efficient processes
  • Improves collaboration and communication
  • Enhances working relationships
  • Assists in achieving strategic goals


  • Understand the current process and the needs of the customers/clients/students.
  • Identify ways to improve the current process by focusing on steps that add value and removing unnecessary steps or waste.
  • Promote collaboration in cross-functional teams and recognize that all perspectives are valued.
  • Measure and communicate the impact of the changes to the process to the Carleton community.
  • Empower employees to find ways to continually improve processes and adopt a mindset of continuous improvement.