Organizational Model

• Committee members

• Team Leader: Manager
• 1-2 Employees from functional area
• 1-2 Users/Customers of the process
• Benchmarking Officer

• Team Leader: Manager
• 3-4 Employees from functional area
• Additional stakeholders as needed

The OESC has overall responsibility for Benchmarking processes and/or policies in the Finance and Administrative area of the University. The Committee meets monthly to approve:

• Processes and/or policies selected for benchmarking, informed by the University’s strategic plan/goals
• Membership of the Benchmarking Team
• Resources required for Benchmarking
• Recommendations
• Implementation Plans (Action plan for improving the process and/or policy being benchmarked)

The Benchmarking Team meets regularly to:

• Work with the Benchmarking Officer
• Provide in depth information on the current performance of the process and/or policy, its strengths, and its weaknesses
• Collect and analyze internal data
• Suggest ways to improve the performance of the process and/or policy
• Research best practices and identify potential Benchmarking Partners
• Provide data, measures, and statistics on the performance of the process and/or policy
• Assist in identifying the root cause of better performance

The Quality Advisor works with Benchmarking Team, the Implementation Team, and the Benchmarking Steering Committee to:

• Plan and execute the benchmarking project
• Train, guide, and support the Benchmarking Team
• Collect and analyze the data related to benchmarking project
• Conduct surveys, interviews, focus groups, and site visits
• Research best practices
• Arrange, coordinate and work with Benchmarking Partner(s)
• Work with the team and project owner to draft an implementation plan
• Assist the team in executing the implementation plan as needed
• Monitor and track the progress of the implementation plan
• Report on the progress of the implementation plan to the Organizational Excellence Steering Committee

• Develop implementation plan
• Outline the actions needed to be taken to implement the recommendations
• Determine what resources will be needed and how long it will take to implement the plan
• Identify support needed from the Office of Quality Initiatives, and outline roles and responsibilities
• Present implementation plan to Organizational Excellence Steering Committee for approval to move forward
• Responsible for implementing recommended changes
• Communicate with the employees and the customers who will be affected by the recommended changes made to the process and/or policy that was benchmarked
• Educate and/or train employees and customers on how to use and manage the recommended changes
• Monitor and measure impact of changes to the performance of the process and/or policy
• Review periodically how employees and customers are adapting to the recommended changes made to the process and/or policy that was benchmarked
• Report to Organizational Excellence Steering Committee semi-yearly
• Convey results to benchmarking team periodically
• Report back trending results 6-12 months after completion