Process
Phase I: Plan the Benchmarking Process
- Identify what to benchmark
- Introduce the benchmarking process
- Develop the measurement plan
- Develop the data collection and analysis plan
Phase II: Implement the Internal Data Collection and Analysis Plan
- Collect and analyze internal published information
- Collect and analyze internal original research data
Phase III: Implement the External Data Collection and Analysis Plan
- Collect and analyze external published information
- Collect and analyze external original research data
Phase IV: Identify Recommendations for Change
- Select the changes to improve performance
- Obtain the support of the Organizational Excellence Steering Committee
Phase V: Improve the Performance of the Process
- Develop implementation plan
- Implement the changes
- Measure the impact and report the results