Process

Phase I: Plan the Benchmarking Process

• Identify what to benchmark
• Introduce the benchmarking process
• Develop the measurement plan
• Develop the data collection and analysis plan

Phase II: Implement the Internal Data Collection and Analysis Plan

• Collect and analyze internal published information
• Collect and analyze internal original research data

Phase III: Implement the External Data Collection and Analysis Plan

• Collect and analyze external published information
• Collect and analyze external original research data

Phase IV: Identify Recommendations for Change

• Select the changes to improve performance
• Obtain the support of the Organizational Excellence Steering Committee

Phase V: Improve the Performance of the Process

• Develop implementation plan
• Implement the changes
• Measure the impact and report the results