Phase IV: Identify Recommendations

Select the changes to improve performance

• Evaluate each of the potential changes to determine which ones to recommend for implementation
• Determine and assess the impact and the possible cost of each potential change where applicable
• Identify which potential changes will provide the best value for the organization
• Decide which of the potential changes are to be recommended
• Consult internal experts (e.g., functional director, manager) regarding the changes for recommendation
• Identify implementation team

Obtain the support of the Steering Committee

• Prepare final report summarizing benchmarking process, results, and recommendations
• Submit report to Organizational Excellence Steering Committee for approval to move forward with the recommendations