Develop implementation plan
- Train implementation team
- Outline the actions needed to be taken to effectively implement the recommendations
- Determine what resources will be needed and how long it will take to implement the plan
- Identify support needed from the Office of Quality Initiatives, and outline roles and responsibilities
- Present implementation plan to Organizational Excellence Steering Committee for approval to move forward
- Reward the Benchmarking Team
- Transfer responsibility for implementation of the recommendations to implementation team
Implement the changes
- Communicate with the employees and the customers who will be affected by the changes made to the process and/or policy that was benchmarked
- Educate and/or train employees and customers on how to use and manage the changes
- Implement the changes
Measure the impact and report the results
- Monitor and measure impact of changes to the performance of the process and/or policy
- Review periodically how employees and customers are adapting to the changes made to the process and/or policy that was benchmarked
- Report to Organizational Excellence Steering Committee semi-yearly
- Convey results to benchmarking team periodically
- Report back trending results 6-12 months after completion
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