Process Improvement

The Office of Quality Initiatives (OQI) adopts Lean methodology to understand value from all perspectives by focusing on improving processes that deliver value and eliminate waste. OQI collaborates with teams to determine the best approach, creating more efficient, effective, and customer-focused processes that drive continuous improvement and long-term success.

Principles of Process Improvement

• Understand the current process and the needs of the customers/clients/students.
• Identify ways to improve the current process by focusing on steps that add value and removing unnecessary steps or waste.
• Promote collaboration in cross-functional teams and recognize that all perspectives are valued.
• Measure and communicate the impact of the changes to the process to the Carleton community.
• Empower employees to find ways to continually improve processes and adopt a mindset of continuous improvement.

For upcoming Process Improvement workshops, please visit Learning and Professional Development.

Need support in this area? Please contact us for more information.